Not able to connect to wifi devices

[GA92]

showing can't connect to this network when i am connection to any mobile wifi hotspot

[Jeet_singh]

@GA92,

Thank you for posting your query on HP Support Community,

Did you make any software or hardware changes on your PC?

As you mentioned you have issues connecting to a hotspot from your phone to PC.

Please try few steps mentioned below.

1. Go to control panel.

2. Go to network and the internet.

3. Go to network connections.

4. In related settings, go to "Change adapter options"

5. Right click on "wireless network connection" and go to properties.

6. Click "Configure and then Advance

7. In properties, "802.11n Preamble", selected, select value "mixed mode" And click ok and click done

If the above-mentioned steps do not work try the steps below.

1-go to settings.

2-click wifi and the internet.

3-click manage wifi settings

4-click the network or the hotspot you used to connect to the internet using windows 7 or 8.

5-click forget to remove it from the wifi list.

6-click to scan wifi.

7-select the same hotspot.

8-enter hotspot security key

Change encryption type from TKIP to AES (Right-click on the network connection to mobile hotspot>Properties>Security tab. The Security type is set to WPA2-Personal.

On you smart phone go to Settings - More - Wireless & Networks - Tethering & Portable Hotspot - Configure Wi-Fi Hotspot, change the security from wpa2 PSK to WPA-PSK Rescan on your laptop.

If the issue persists, Uninstall the wireless driver on your PC from the device manager and reinstall the latest wireless driver using HP support assistant. 

Note: Download the wireless driver using the Ethernet connection. (wired connection).

Refer this article to know how to use HP support assistant using this link.

Let me know how it goes for further assistance!

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