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Not able to connect to wifi or any other wireless internet provider.

HP Recommended
HP Pavilion 15 Notebook PC (P077TX)
Microsoft Windows 8.1 (64-bit)

Not able to connect to WIFI or any other wireless internet devices. Always needs to reset my BIOS then for one time WIFI gets activated after that if internet is disconnected, the system gets hang. I had tried updating the network drivers, Refreshing the PC, etc.,. Please help.

HP Support Agent
HP Support Agent
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@Pritishshri Welcome to HP Community!


I understand that you are facing issues with wireless connections.


Do not worry. I will try to fix the issue.


Here's a related HP Forums post that seems to have helped others: Click here 
I have a few steps to resolve the issue:  

  • Since you've already reinstalled drivers, I would recommend using an Ethernet cable (Wired) and update your Wi-Fi drivers using this link  

  • Update the bios by visiting this link or through support assistant using an Ethernet cable.  

  • Now try to connect to the internet wireless.    


The best way to resolve the issue is by using the HP Guided Troubleshooter: 

Click here to access it (simply select your description of the issue from the bottom of the screen to gain access to the next set of steps that should resolve your concern). 


Keep us posted,

If you would like to thank us for our efforts to help you, 

Give us a virtual high-five by clicking the 'Thumbs Up' icon below, followed by clicking on the "Accept as solution" on this post, 

Have a great day!

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Thanks for the help. Actually I refreshed my laptop and brought the windows to its fresh state,.After that, I downloaded the WIFI adapter driver from hp website & installed it, which solved my issue.

Thanks once again for the help.

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