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Not connected Internet, wireless network and Bluetooth missed under device manager, just only havEth

HP Recommended
Pavilion g4 -D5G16PA#AB5
Microsoft Windows 10 (64-bit)

Hi my laptop is missed  all icons 8n the Network and Internet Settings, no Wifi and Bluetooth is worked.


I checked the device manager that wireles and Bluetooth network card is missed, Just show Controller and WAN.

Status is no Wifi, just have Ethernet.

I try a lot of methods still)l no worked, so what canI do??



HP Support Agent
HP Support Agent
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HP Recommended

@Fafa3 Welcome to HP Community!


I understand that Wifi connectivity is not working.


Do not worry. I will try to fix the issue.


This model does not tested for Windows 10 operating system.  Please refer to the following link


There are no specific drivers for Windows 10 operating system.


If you do not see the version of your operating system (OS) listed, HP does not have any downloadable software or drivers for your product.


Many issues can be resolved by ensuring that you have both the latest OS version supported for your HP product and the latest HP driver updates. HP recommends that you install all updates from your OS vendor.


Try updating the computer, this will install the latest updates -


Step 1 Windows Updates -

1) In the search box, type, and open Windows Updates.

2) Check for updates.

3) If the updates are available, click on install and restart the computer.


Step 2 Install updates using HP Support Assistant

  1. In the search box, type, and open HP Support Assistant. 
  2. Check for updates. 
  3. If the updates are available, click on install and restart the computer.  

Note: If you do not have HP Support Assistant installed, Click here to download the same.


Keep us posted,

If you would like to thank us for our efforts to help you, 

Give us a virtual high-five by clicking the 'Thumbs Up' icon below, followed by clicking on the "Accept as solution" on this post, 

Have a great day!

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