cancel
Showing results for 
Search instead for 
Did you mean: 
vamkathula
New member
2 1 0 0
Message 1 of 4
181
Flag Post

Not connecting to 5ghz WiFi and always showing

HP Recommended
Microsoft Windows 10 (64-bit)

Hi my HP laptop product number is 4JA86PA#ACJ and Serial [edit]

 

For some reason 5ghz WiFi networks are not showing up and I know that it is not a problem with the network because I am connecting to it on my other devices.

 

Does my model come with a WiFi chip that has the ability to connect to a 5ghz wifi? If it does what can possibly be the problem why it won’t show any 5ghz WiFi networks and what can I do to fix it?? 

 

I hope I gave you enough info to answer the question.

wlan1.PNG

 

wlan.PNG

 

Thanks in advance.

3 REPLIES 3
Paul_Tikkanen
Level 21
Level 21
132,210 122,387 20,117 30,850
Message 2 of 4
Flag Post
HP Recommended

Hi:

 

The Realtek RTL8723DE wifi adapter is a single band 2.4 GHz adapter only.

 

It cannot connect to 5.0 GHz wifi networks.

0 Kudos
vamkathula
Author
New member
2 1 0 0
Message 3 of 4
Flag Post
HP Recommended

yep correct. even I noticed that too. could you please provide the solution for this?

0 Kudos
Paul_Tikkanen
Level 21
Level 21
132,210 122,387 20,117 30,850
Message 4 of 4
Flag Post
HP Recommended

The only solution would be to either replace/upgrade the internal wifi adapter, or purchase an external USB dual band wifi adapter.

 

You can only replace the RTL8723DE adapter with this one...

 

Realtek RTL8821CE 802.11 ac 1x1 WiFi + Bluetooth 4.2 Combo Adapter (MU-MIMO supported) HP part # L17365-005.

 

You can by the card on eBay...

 

https://www.ebay.com/sch/i.html?_from=R40&_nkw=L17365-005&_sacat=0&_sop=15

 

Below is the link to the service manual for your notebook...

 

http://h10032.www1.hp.com/ctg/Manual/c05493257

 

The card will have the same throughput as the RTL8723DE on the 2.4 GHz wifi band, but on the 5.0 GHz band it will have a maximum throughput of 433 MBPS with an AC router.

 

Here are the latest drivers for the card.  You can install them now, as they are also good for the one you have now.

 

Wifi:

 

https://ftp.hp.com/pub/softpaq/sp103501-104000/sp103647.exe

 

Bluetooth:

 

https://ftp.hp.com/pub/softpaq/sp102001-102500/sp102395.exe

0 Kudos
Warning Be alert for scammers posting fake support phone numbers and/or email addresses on the community. If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation