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HP Recommended
Deskjet 3520
Microsoft Windows 7 (64-bit)

I have a business that takes accommodation bookings from Booking.com etc. Until the last few days I have been able to print the booking details from the site. I press "print booking" and my printer window pops up as usual and I choose what pages I want printed. I press print and it just goes back to the original window and does not print. I have used the scan Dr. I have reset my computer to a date when it was working. I have reset the wifi.I have updated the printer and now I have run out of ideas!

1 ACCEPTED SOLUTION

Accepted Solutions
HP Recommended

 

@Anniefrance

Welcome to HP Forums!

 

The issue only occurs on certain websites, so it could be an issue with the browser, and if you haven't tried with an alternate browser yet, please do and let us know if that works, meanwhile, try the below steps (if it doesn't work on an alternate browser as well)

 

Let's start with the below steps to perform a hard reset:

  1. Turn the printer on, if it is not already on.

  2. Wait until the printer is idle and silent before you continue.

  3. With the printer turned on, disconnect the power cord from the rear of the printer.

  4. Unplug the power cord from the wall outlet.

  5. Wait at least 60 seconds.

  6. Plug the power cord back into the wall outlet.

       NOTE:

    HP recommends connecting the printer power cord directly to the wall outlet.

  7. Reconnect the power cord to the rear of the printer.

  8. Turn on the printer, if it does not automatically turn on.

  9. Wait until the printer is idle and silent before you proceed.

Try to print. If the issue persists, continue to the next step.

  • Press "Windows key" + "r" to get the "Run" window.
  • Type "services.msc" to get Services - Go to "Print spooler" - Right-click and "Stop" the service.
  • Now again open "Run" - Type "spool" and ok - Go to PRINTERS folder - delete everything in that folder.
  • Go to services again - Start the print spooler.
  • Now check for issue resolution.
  • If the issue persists, also try clean installing the printer drivers. Here are the steps:
  • First, unplug the USB cable from the printer if present. 
  • Go to Control panel - Programs and feature - Select all the HP printer entries and uninstall them.
  • Now go to Control panel - Devices and printer - Select all the printer entries and remove the device.
  • Press the "windows key" + "r" to get the "Run" window open - Type "printui.exe /s" (There is a space between .exe & /) and press enter.
  • Under print server properties, go to drivers - remove any entry there as well.
  • Again, go to the Run window, type - "c:/programdata" - Go to Hewlett Packard folder, remove any printer related folders & files.
  • Restart your computer.

Then, use this link to access the HP website, find the drivers compatible with your windows and install it: Click here

 

Keep me posted,

For I (Or a trusted colleague) shall follow-up on this case to ensure the concern has been addressed, and your device is up and running again, if you don't get back to us 😉 

that said, If the information I've provided was helpful, 

give us some reinforcement by clicking the solution and kudos buttons, 

that'll help us and others see that we've got the answers!

Good Luck.

Riddle_Decipher
I am an HP Employee

View solution in original post

3 REPLIES 3
HP Recommended

 

@Anniefrance

Welcome to HP Forums!

 

The issue only occurs on certain websites, so it could be an issue with the browser, and if you haven't tried with an alternate browser yet, please do and let us know if that works, meanwhile, try the below steps (if it doesn't work on an alternate browser as well)

 

Let's start with the below steps to perform a hard reset:

  1. Turn the printer on, if it is not already on.

  2. Wait until the printer is idle and silent before you continue.

  3. With the printer turned on, disconnect the power cord from the rear of the printer.

  4. Unplug the power cord from the wall outlet.

  5. Wait at least 60 seconds.

  6. Plug the power cord back into the wall outlet.

       NOTE:

    HP recommends connecting the printer power cord directly to the wall outlet.

  7. Reconnect the power cord to the rear of the printer.

  8. Turn on the printer, if it does not automatically turn on.

  9. Wait until the printer is idle and silent before you proceed.

Try to print. If the issue persists, continue to the next step.

  • Press "Windows key" + "r" to get the "Run" window.
  • Type "services.msc" to get Services - Go to "Print spooler" - Right-click and "Stop" the service.
  • Now again open "Run" - Type "spool" and ok - Go to PRINTERS folder - delete everything in that folder.
  • Go to services again - Start the print spooler.
  • Now check for issue resolution.
  • If the issue persists, also try clean installing the printer drivers. Here are the steps:
  • First, unplug the USB cable from the printer if present. 
  • Go to Control panel - Programs and feature - Select all the HP printer entries and uninstall them.
  • Now go to Control panel - Devices and printer - Select all the printer entries and remove the device.
  • Press the "windows key" + "r" to get the "Run" window open - Type "printui.exe /s" (There is a space between .exe & /) and press enter.
  • Under print server properties, go to drivers - remove any entry there as well.
  • Again, go to the Run window, type - "c:/programdata" - Go to Hewlett Packard folder, remove any printer related folders & files.
  • Restart your computer.

Then, use this link to access the HP website, find the drivers compatible with your windows and install it: Click here

 

Keep me posted,

For I (Or a trusted colleague) shall follow-up on this case to ensure the concern has been addressed, and your device is up and running again, if you don't get back to us 😉 

that said, If the information I've provided was helpful, 

give us some reinforcement by clicking the solution and kudos buttons, 

that'll help us and others see that we've got the answers!

Good Luck.

Riddle_Decipher
I am an HP Employee

HP Recommended

Hi Riddle-decipher

I am afraid I took an easy route and used Justanswer. I negotiated the cost down from 37euros to 10 and they took over the computer and solved the problem. All sorts of things came up on my screen and it was all too quick to follow. It is now all working but thank you for taking the time to help me out
Anniefrance
HP Recommended

 

@Anniefrance

Thank you for responding,

Although, I'm glad it's worked out for you!

 

I think we can both agree at this point that there are other people who could benefit from the steps I have suggested so far & the discussions we had too.

 

I hate we couldn't resolve the issue in your particular scenario, however, if you don't mind clicking on accept as solution, as the steps done so far, is bound to help other people in the community with similar issues.

 

Click here to access the public post.

 

If you have any future questions don't hesitate to ask.

Have a good day!

Riddle_Decipher
I am an HP Employee

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