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SergioMaster
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Message 1 of 8
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Not properlly installled networkd adapter

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HP envy x360

Hi all,

 

I can't connect trough the wireless. I have tried all indications from the Community but no success. 

 

I downloaded the drivers from the HP, installed but it's not working. 

 

Anyone can help on this?

 

IMG-20200617-WA0013.jpgIMG-20200617-WA0012.jpg

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praveen196
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Message 2 of 8
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@SergioMaster Welcome to HP Community!

 

I understand that you are unable to connect wifi.

 

Please provide the product number.

 

Note: Please ensure the complete product name/number for a quicker response from the community, as we need to know what we are dealing with to provide an accurate solution: 

 

Click here for steps on finding the information we need!

 

Remember: Do not share any of your personal information such as serial, phone number, email ID, etc.

 

http://support.hp.com/us-en/document/c03754824

 

Here's a related HP Forums post that seems to have helped others: Click here 
I have a few steps to resolve the issue:  

  • Since you've already reinstalled drivers, I would recommend using an Ethernet cable (Wired) and update your Wi-Fi drivers using this link  

  • Update the bios by visiting this link or through support assistant using an Ethernet cable.  

  • Now try to connect to the internet wireless.    

 

The best way to resolve the issue is by using the HP Guided Troubleshooter: 

Click here to access it (simply select your description of the issue from the bottom of the screen to gain access to the next set of steps that should resolve your concern). 

 

Keep us posted,

If you would like to thank us for our efforts to help you, 


Give us a virtual high-five by clicking the 'Thumbs Up' icon below, followed by clicking on the "Accept as solution" on this post, 


Have a great day!

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SergioMaster
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Message 3 of 8
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Hi Praveen196.

 

Thank you very much for your support.

 

I got the Ethernet via external port connected to USB. I have updated the Bios and installed the new version of windows 10 . The problem is still here,

 

The Serial number is: 8CG95159QZ

 

I recently bought this laptop and I am wondering if the module is already overheated because it looks hardware issue rather than anything else. 

 

Thank you very much again. 

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praveen196
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@SergioMaster

 

I understand your concerns.

 

Please perform the wireless module test and check.

 

1. Power off the PC and make sure that it is completely powered off.

2. Press the power button and the moment you press the power button immediately start tapping F2 key, you should see the system diagnostics screen.

3. Look for the component test, under that all the hardware will be listed, please choose Wireless module and initiate the quick test.

Note: If it fails it will generate a 24 digits alphanumeric failure id, please capture that.

 

Have a nice day!!

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SergioMaster
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Dear Praven196

 

Thank you very much again for your support. 

 

I followed your steps and in the Wireless Module Test shows the following:

 

Wireless Module Check : NOT INSTALLEDIMG_20200622_093535.jpg

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praveen196
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@SergioMaster

 

I understand your concerns.

 

Please perform the system reset.

 

Have a nice day!!

 

 

 

 

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SergioMaster
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Hi Praveen196!

 

Is this the only solution? I don't want to reset the system if it is a hardware problem

 

Could you confirm?

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praveen196
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@SergioMaster

 

I understand your concerns.

 

In that case, I would suggets you contact our phone support and check for the support option. They will help you.

 

Here is how you can get in touch with phone support.

 

 

1)Click on this link - www.hp.com/contacthp/

 

2)Select the product type.

 

3)Enter the serial number of your device or select let HP detect your product option.

 

4)Select the country from the drop-down.

 

5)You should see the HP phone support number or Chat option listed.

 

We are experiencing longer than expected wait times to reach an agent due to the CoViD-19 impact and there might have been issues in you getting the expected resolution on the issue. 

 

Have a nice day!!

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