Not recognizing nearby Wi-Fi networks unless next to the router

[LightDragooon]

Hello, my name is Esteban.

The problem is that my other laptop (HP Pavilion) is able to recognize other wifi networks that the ZBOOK can't, unless I am next to the router. (After it connects the connection is stable but sometimes the download speed drops when using Steam to download games or it disconnects)

I updated the drivers using Intel Driver Support Assistant Tool and HP Support Assistant tool.

Network adapters - Inter(R) Wireless-AC 9560Also checked the hardware using HP PC Hardware Diagnostics Hardware testAnd followed the steps mentioned in ZBook manual and in the Troubleshooting Wireless Network and Internet (Windows 10) document where I couldn't disable the Congestion Control Provider in step 7 and stopped at step 8. Finally, I also tried reinstalling Windows 10 Pro. I have been thinking if I need to buy a External Adapter

I would appreciate anyone that can help me with this 🙂

[Lil_Boy_Blue]

[LightDragooon]

Thanks for that wonderful diagram, but it didn't solve the problem 😕
Changed the channel width to 20 MHz only for 2.4 GHz and also changed some settings following Advanced Intel® Wireless Adapter Settings support article without avail. 

[Lil_Boy_Blue]

Hi

So you have a 'range' problem.

Is your device on the 2.4 Ghz frequency?

Is the other device on the 5.0 Ghz frequency?

File name:

sp87554.exe (117.8 MB)

[LightDragooon]

I saw that the bluetooth was 'on' and when I disabled it,  I finally could see all the other nearby networks. So it looks like it is a problem with the bluetooth adapter and the network adapter working together.