Notebook crashes, now only searches for wired connection

[Keanan_LA]

Hello!

My Notebook crashed earlier today when I turned it on, the system quickly fixed itself so it could turn back on. Unfortunately it seems to have forgotten what wireless connection is. My Notebook now only searches for wired connections and shows no signs of "searching" for a wireless connection.

The icon in the bottom right on my screen now shows the Ethernet icon instead of the wireless icon.

I have tried the following:
- Ran a normal network diagnostics troubleshoot
- Uninstalling the network adapter from the device manager, then restarting the Notebook so it reinstalls the adapter.
- Run an update on the network adapter through Device Manager.
- Using the HP support assistant troubleshoot, this did exactly the same as above
- Used HP Recovery Manager to reinstall the wireless and local driver directly.
- Attempted system restores from multiple different restore points with no success as the restore points are broken/lost?

This is my first major problem with my Notebook. I haven't done any exterior damage or installed anything new. I did get a "critical update" from Windows on the 4th Dec which I can't system restore to. The device manager says my adapter is fully updated too. HP Support Assistant says no updates are available for my notebook and last checked 3 days ago so it should be fully updated.

My device is out of warranty too. Really hoping my saviour is out there as work is busy for Christmas time.

Thank you!

Keanan

[The_Fossette · Accepted solution]

Hi @Keanan_LA,

Welcome to the HP Forums!

It is a great way to engage, post questions and find resolutions by working with specialists in the HP community.

I reviewed your post and I understand that you are having issues connecting to your wireless network.

I’d love to help!

In order that I may provide you with an accurate solution, I will need a few more details.

• When was the last time the computer was working fine?
• Have you made any software or hardware changes on the computer?

Meanwhile, follow the below steps and check if it helps.

Reset the TCP/IP settings on your PC:

1. Go to your start screen/menu and type CMD.

2. Right click on the command prompt icon and chose Run as administrator.

3. In the window that opens type "netsh int ip reset resetlog.txt" without quotes, and press enter.

4. Restart your PC and test.

It may also help to reset the winsock catalogue:

1. Go to your start screen/menu and type CMD.

2. Right click on the command prompt icon and chose Run as administrator.

3. In the window that opens type "netsh winsock reset" without quotes, and press enter.

4. Restart your PC and test.

If the issue persists, follow the steps in the below link.

http://hp.care/2c86VnP

Let me know how it goes and you have a good day ahead.

To simply say thanks, please click the "Thumbs Up" button to give me a Kudos to appreciate my efforts to help. If this helps, please mark this as “Accepted Solution” as it will help several others with the same issue to get it resolved without hassles.

Take care!

Cheers!