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Sarah489
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Notebook is connected to wifi but apps says that it isn't connected

HP notebook
Microsoft Windows 10 (32-bit)
My notebook is connected to my wifi but apps say that it is not connected to wifi. My daughter had the same notebook and hers is working just fine. I have tried rebooting and also disconnecting and reconnecting to the wifi
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Notebook is connected to wifi but apps says that it isn't connected

Greetings @Sarah489

 

Welcome to HP Forums and Thanks for the post. 

 

I understand that you are facing an issue with an app not connecting. 

Don't worry, I will be glad to help. 

However, for me to be able to assist you better, I would require some information. 

May I know which application is not responding?

May I have the product number of the computer? Click here for assistance. 

Are you able to access the internet using the browsers? 

 

If you are able to access the internet on other applications/browsers on the computer. 

Recommend you to uninstall the app and install it back and check. 

Run HP Support Assistant to make sure all the drivers are updated. Click here

I would require more information for me to be able to assist you better. 

 

Let me know if this helped. 

 

If the information I've provided was helpful,

Please give us some reinforcement by clicking the "Accepted Solution" and "Kudos" buttons,

That’ll help us and others see that we’ve got the answers!

Good Luck.

Chimney_83
I am an HP Employee

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Sarah489
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Notebook is connected to wifi but apps says that it isn't connected

It is Netflix that isn't working. It was working the last few days but now it will not connect. I have tried uninstalling and reinstalling, got nothing. I am able to go on the internet and go to websites. 

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Sarah489
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Notebook is connected to wifi but apps says that it isn't connected

Sorry, product number is W2M53UA#ABA
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Notebook is connected to wifi but apps says that it isn't connected

Thanks for the reply and the product number, please delete the product ID of your computer from your reply as it is considered as private.

Found this article regarding Netflix. Please try them and let me how it goes. 

 

Keep me posted. 

 

If the information I've provided was helpful,

Please give us some reinforcement by clicking the "Accepted Solution" and "Kudos" buttons,

That’ll help us and others see that we’ve got the answers!

Good Luck.

Chimney_83
I am an HP Employee

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Sarah489
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Notebook is connected to wifi but apps says that it isn't connected

Ummm how do I edit the previous post so I can delete it?
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Notebook is connected to wifi but apps says that it isn't connected

Thanks for the reply, you can log into HP Forums website and delete/edit the post. 

 

Please refer to the article and let me know how it goes. 

 

If the information I've provided was helpful,

Please give us some reinforcement by clicking the "Accepted Solution" and "Kudos" buttons,

That’ll help us and others see that we’ve got the answers!

Good Luck.

 

Chimney_83
I am an HP Employee

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