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HP Recommended
HP Spectre x360 Convertible 15-bl0XX
Microsoft Windows 10 (64-bit)

Hello, my ethernet driver on my Omen Accelerator has magically turned into a CD-ROM. I have no idea what had happened but I simply cannot fix it. I do not know what else to add besides the fact I would like this issue resolved and I need some help with that. Any further information, if needed, I shall give. Thank you.

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1 ACCEPTED SOLUTION

Accepted Solutions
HP Recommended

Hi! @Bobguyawesome,

 

Have you installed any docking station drivers on the PC?

 

Please share the product number of the PC to assist you better.

 

To recover from this issue, perform the following steps:

  1. Disconnect the Thunderbolt 3 cable from the host computer.
  2. Unplug the OMEN GA-10's power cord for about 1 minute (until the power LED turns off).
  3. Reboot the host computer.
  4. Plug in the OMEN GA-10's power cord.
  5. Connect thunderbolt 3 cable to the host computer.
  6. The USB and LAN function will be restored.

Also, try updating the drivers to the latest version using support assist and check if it helps.

 

Refer this article to know how to use HP support assistant.

 

Let me know if this works! 

I hope you have a great day! 🙂

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

A4Apollo
I am an HP Employee

View solution in original post

3 REPLIES 3
HP Recommended

Hi! @Bobguyawesome,

 

Have you installed any docking station drivers on the PC?

 

Please share the product number of the PC to assist you better.

 

To recover from this issue, perform the following steps:

  1. Disconnect the Thunderbolt 3 cable from the host computer.
  2. Unplug the OMEN GA-10's power cord for about 1 minute (until the power LED turns off).
  3. Reboot the host computer.
  4. Plug in the OMEN GA-10's power cord.
  5. Connect thunderbolt 3 cable to the host computer.
  6. The USB and LAN function will be restored.

Also, try updating the drivers to the latest version using support assist and check if it helps.

 

Refer this article to know how to use HP support assistant.

 

Let me know if this works! 

I hope you have a great day! 🙂

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

A4Apollo
I am an HP Employee

HP Recommended

The issue had resolved itself. For what I think it had been an issue with it cooperating with the ethernet hub I have. After I had removed the hub I later found out that my LAN was retuned to normal. I will try these fixes if it happens again. Sorry for the late reply and thank you for the help.

HP Recommended

Hi! @Bobguyawesome,

 

Thanks for the update.

 

Please write back to us, if you have any queries related to any HP products we will try our best to help you out.

 

Take Care!

Happy Weekend! 🙂

 

 

A4Apollo
I am an HP Employee

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