Create an account on the HP Community to personalize your profile and ask a question
07-29-2020 08:59 PM
I have a problem with my laptop. I arrived here today and since I first connected I had issues within 30 minutes. My internet works perfectly for a moment until it disconnects every device in the house and becomes unable to connect to the same network again. I have tried to look for a fix but found none. The problem only started occurring when I used this computer and does not occur with any other device. I called my ISP and they said they fixed the network issue, which is why I think it is a laptop issue. It is an OMEN dh-150004la, malware scans don't detect anything at all as well.
I'd appreciate a solution as nothing I have tried has worked, such as installing the latest drivers, uninstalling then reinstalling the existing ones.
08-01-2020 10:40 AM
@Pjfa Welcome to HP Community!
I understand that the Omen Laptop crashes the internet for other devices.
Try updating the computer, this will install the latest updates -
Step 1 Windows Updates -
1) In the search box, type, and open Windows Updates.
2) Check for updates.
3) If the updates are available, click on install and restart the computer.
Step 2 Install updates using HP Support Assistant
- In the search box, type, and open HP Support Assistant.
- Check for updates.
- If the updates are available, click on install and restart the computer.
Note: If you do not have HP Support Assistant installed, Click here to download the same.
Please perform the below steps and check.
Step 1 Network Troubleshooter -
1) In the search box, type and open "Troubleshooter".
2) Click on "Network and Internet".
3) Click on "Internet Connections".
Step 2 Run Network commands -
1) In the search box on the taskbar, type Command prompt, press and hold (or right-click) Command prompt, and then select Run as administrator > Yes.
2) At the command prompt, run the following commands in the listed order, and then check to see if that fixes your connection problem:
Type netsh winsock reset and press Enter.
Type netsh int ip reset and press Enter.
Type ipconfig /release and press Enter.
Type ipconfig /renew and press Enter.
Type ipconfig /flushdns and press Enter.
Step 3 Re-install the Network Adapter -
1) In the search box on the taskbar, type Device Manager, and then select Device Manager from the list of results.
2) In Device Manager, select Network adapters > the network adapter name.
3) Right-click on the network adapter, and then select Uninstall device > Delete the driver software for this device check box > Uninstall.
4) Restart the computer.
Keep us posted,
If you would like to thank us for our efforts to help you,
Give us a virtual high-five by clicking the 'Thumbs Up' icon below, followed by clicking on the "Accept as solution" on this post,
Have a great day!
08-01-2020 04:42 PM
Thank you for your help, unfortunately I still have the problem. I did everything that was asked and it worked fine (albeit a little slow) but after a router reset that happened in my house it crashed everything within minutes. I tried following the steps again but nothing came of it.
08-02-2020 10:52 AM
@Pjfa Here's a few things you need to do, to resolve this issue once and for all:
- Disable all firewalls and antivirus programs including windows ten's own firewalls and antivirus programs.
- try safe mode with networking to check if the Internet connection is fast there. Try both wired and wireless options.
- Link for safe mode with networking is given in my earlier post. Please try that.
- Uninstall the existing network adapters and update the bios chipset and network adapters (both wired and wireless) from this link : click here to find and install the same
- Please try to change the router's broadcasting channel to another value. try different working channels. that might help for WiFi only.
- Try performing a clean boot in windows 10 using this link: Click here for steps
- Try this link fixing network connections in windows 10: Click here
- Then create a new user profile and try to connect both through WiFi and using a wired connection.
- Then as a last ,resort try to perform a system recovery to factory setting and check if this helps after backing up all your files.
Let me know how that pans out,
If you feel I was helpful, simply click on Accept as Solution to help the community grow,
That said, I will have someone follow-up on this to ensure you've been helped,
Just in case you don't get back to us,
have a good day, ahead.
I am an HP Employee