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11-04-2022 01:19 PM
I had this issue 18 months ago and it resolved itself after several reboots, however this time it has not happened.
Laptop has been fine all day. I stopped using around 5PM and came back at 7PM. Wireless adapter gone,
Some context - my laptop does not move around much, it sits on a cooling pad on a desk at the moment as I WFH.
I was working away when suddenly my wireless connection had gone.
No wireless adapter present. Not there on network adapters, just my ethernet.
Please see screenshots
- Checked device manager - show hidden - adapter is there Intel WiFi 6 AX200 but it is disabled and hardware fault - Device not connected
- I rebooted laptop - F2 BIOS - Component check , wireless - Device not present
- Rebooted again - System restore to last week (just incase) , problem persists.
- Turned laptop upside down, tapped it slightly all around (unsure where WiFi card sits)
- Rebooted again - No luck
- Rebooted multiple times , no luck
Fortunately I have a USB wireless dongle which I am using at the moment.
I installed latest WiFi adapter driver - WiFi-22.170.0-Driver64-Win10-Win11
11-04-2022 01:20 PM
I tried suggestions from Praveenbv:
1. Open CMD with Administrator
2. Type: sc config storsvc type= own
( this resets this service to its default state )
3. Restart the PC.
4. Check if this fixes it.
BIOS, chipset and adapter is up to date.
Go to Device manager > select the WIFI drivers under network adapter> Right click go to properties > Under properties go to Power Management Tab> Uncheck "Allow the computer to turn off this device to save power". -unable to do this as device is disconnected
11-06-2022 12:41 PM - edited 11-06-2022 12:41 PM
Adapter came back, but has since re-occurred twice more.
What I have done:
Unchecked "Allow the computer to turn off this device to save power".
Re-check all drivers up to date.
No BIOS settings for power of network adapter.
Check power settings, WiFi max performance.
Opened cover of HP Omen 15 to check card, looks fine. No dust, looks connected, no smell of burning etc
I believe this is an issue following sleep, always seems to occur when I've been AFK a long time and returned to my laptop to find WiFi is missing.
I've disabled sleep and hibernate for now, will see if issue re-occurs.
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