• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.Windows 11 Support Center.
  • post a message
Check out our WINDOWS 11 Support Center info about: OPTIMIZATION, KNOWN ISSUES, FAQs, VIDEOS AND MORE.
Locked

‎11-10-2021 10:56 AM

HP Recommended
Product: EliteBook 850 G6
Operating System: Microsoft Windows 10 (64-bit)

Hi,

Since a few days my hp 850G6 Notebook (bought in Switzerland) has no Internet connection when connecting to a WiFi hotspot. Other devices on the same hotspot do have Internet connection. Same situation also with an other hotspot. However, when connecting via WiFi to the Modem/Rooter at home the NoteBook has Internet access without any problem.

 

Observations:

1) The Notebook does connect to the hotspot, but does not obtain Internet access.

2) Under "Settings* the Newtwork Status says (something like): "You have Internet connection", but written in red colour.

3) Sometime the situation changes and all information indicate that there is access to the Internet, but in reality there is no access.

4) The Network Diagnostics indicates problem no. 310 (no ping)

 

Could it be related to the driver? While searching for possible reasons I found "somewhere" that the original WLAN driver was apparently from INTEL but that it has been repaced by one from Windows??? Unfortunately I did not make a screenshot from this diagnostics information, and I do not remember on which Web page from hp I could make this test.

 

Has anyone "out there" a proposition on how to solve this problem?

Thanks in advance for your help!

 

Best regards

MET_02

 

 

Category:
1 person had the same question
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.

Didn't find what you were looking for? Ask the community

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.