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‎06-11-2020 01:39 PM

HP Recommended
Product: OMEN par HP 15-ax242nf pc portable
Operating System: Microsoft Windows 10 (32-bit)

N° du produit 2EP77EA, bonjour, mon pc portable est complètement bloqué, la souris et le clavier ne servent à rien, je n'ai donc accès à rien, je l'ai arrêté, j'ai redémarré, j'ai changé les piles de la souris .... à part changer d'ordinateur, avez vous une idée de ce fléau ...  Merci toute aide me sera vraiment utile. bonne nuit et prenez bien soin de vous.

2 REPLIES 2

‎06-11-2020 01:59 PM

HP Recommended

Hi UrsoAzur,

 

Thank you for visiting our English HP Support Community. We advise you to post your question in English to insure a quick response for the Community.This can also help other users to take advantage of your post, in the case they have the same question. You can take acess to the support HP in your region too. https://support.hp.com/fr-fr

 

Any doubt feel free to send me a private message. 

I work on behalf of HP.
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‎06-14-2020 04:14 AM

HP Recommended

Bonjour, le problème, c'était le clic droit et gauche de ma souris qui ne fonctionnaient plus, solution : changer la souris, pour certains c'était évident, moi j'ai mis un certain temps à comprendre. Merci et bon week-end 

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