08-06-2016 07:03 PM
The wifi is working just fine with all other devices, and my pc only has this problem with my home network.
It's been like this for a while some days it'll stay connected without any problems and some days it just won't connect.
08-07-2016 03:04 PM
Thanks for posting on the HP Forums! :)
I would be happy to assist with the intermittent wireless issues you're experiencing.
Can you please follow the steps here - http://ow.ly/Z4mnL - and let me know your product number? There are many Envy 13 x2 PC models.
Are you able to connect to the internet temporarily by connecting an Ethernet cable between the laptop and the router?
I'll also need you to check which Network adapter is currently installed:
1. Right click on your Start Menu.
2. Select Device Manager.
3. Click the (+) to expand the section for Network Adapters.
Let me know what's listed there.
If these steps resolved your issue please click "Accept as Solution." You can also click the "Kudos, Thumbs Up" on the right to say "Thanks!"
I work on behalf of HP
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09-24-2016 09:59 AM
My product number is: K1Q97EA#A2N
Also, my PC doesn't have an Ethernet port.
And what I found listed under Network adapter is
Two Bluetooth devices, some WAN Miniports, and Intel (R) Dual Band Wireless-AC 7265