• ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
We have new content about Hotkey issue, Click here to check it out!
Check out our WINDOWS 11 Support Center info about: OPTIMIZATION, KNOWN ISSUES, FAQs, VIDEOS AND MORE.
Locked

‎02-25-2022 09:00 PM

HP Recommended
Product: HP ENVY 6455e All-in-One Printer
Operating System: Microsoft Windows 10 (32-bit)

PRINTER SETUP,  HAVING TROUBLE WITH PRINTER SIGN ON WIFI.  MY PRINTER MODEL IS HP ENVY 6455e  ALL-IN-ONE .  I GOT AS FAR GET PRINTER LIGHTS CHANGE, WENT TO PURPLE LIGHT TO BLUE LIGHT. THAT AS FAR I GOT.. NOW WHAT DO  I HAVE TO DO TO GET PRINTER WORKING?

Category:
3 REPLIES 3

‎03-01-2022 12:02 PM

HP Recommended

@njhreh8415

Thank you for posting on the HP Support Community.
 

Don't worry as I'll be glad to help, to provide an accurate resolution, I need a few more details:

  • Are you getting any error messages or codes while connecting to the wireless network?

While you respond to that, let's try these steps: 

To prepare your printer for a wireless connection, restart the printer, computer, and router. 

  1. Turn the printer off, and then wait 10 seconds. 

  2. Disconnect the printer power cord from the printer. 

  3. Turn off the computer or the device you are trying to print from. 

  4. Connect the printer power cord to the printer, and then turn on the printer. 

  5. Disconnect the power cord from your wireless router, and then wait 10 seconds. 

  6. Reconnect the power cord to the router. Wait until Internet service is restored. Internet service is interrupted while the router is off. 

  7. Turn on the computer. 

Hope this helps! Keep me posted for further assistance.
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

ECHO_LAKE
I am an HP Employee

Was this reply helpful? Yes No

‎03-02-2022 12:18 PM

HP Recommended

SETUP PRINTER ON NETWORK

Was this reply helpful? Yes No

‎03-05-2022 02:10 PM

HP Recommended

@njhreh8415

Thank you for posting back. 

 

Is everything working fine, or would you require any further assistance? 
 

Keep me posted!

ECHO_LAKE
I am an HP Employee

Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.

Didn't find what you were looking for? Ask the community

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.