PRINTER wont scan or be found in hp app

[CJB76]

8025 E

[A_Gayathri]

Hi @CJB76 ,

Welcome to The HP Support Community.  

Thank you for posting your query, I will be glad to help you.

I understand your HP OfficeJet Pro 8025e All-in-One Printer won't scan or be found in the HP app, follow these troubleshooting steps to resolve the issue:
 

1. Check Printer Connectivity

Ensure the printer is properly connected to your network:

• Wi-Fi Connection: Verify that the printer is connected to your Wi-Fi network. Print a network configuration page to check the connection status.
• Ethernet Connection: Ensure the Ethernet cable is securely connected to both the printer and the router.

2. Restart Devices

• Printer: Turn off the printer, wait for 60 seconds, and turn it back on.
• Router: Restart your router to refresh the network connection.
• Computer/Smartphone: Restart the device you are using to scan.

3. Update Firmware and Software

• Printer Firmware: Check for and install any available firmware updates for your printer.-  Update the firmware on an HP printer
• HP Smart App: Ensure you have the latest version of the HP Smart app installed on your device.

4. Verify Network Settings

• Ensure the printer and the device running the HP Smart app are on the same Wi-Fi network.
• Disable any VPNs or firewalls temporarily to see if they are blocking the connection.

5. Reinstall HP Smart App

• Uninstall the HP Smart app from your device.
• Restart your device.
• Reinstall the HP Smart app from the official app store.

6. Add Printer Manually in HP Smart App

1. Open the HP Smart app.
2. Click on the “+” or “Add Printer” option.
3. Follow the on-screen instructions to add your printer manually.

7. Run HP Print and Scan Doctor (Windows Only)

• Download and run the HP Print and Scan Doctor tool to automatically diagnose and resolve printer issues.

8. Check Printer Settings

• Wi-Fi Direct: If your network connection is unstable, use Wi-Fi Direct to connect directly to the printer without a router.
• IP Address: Ensure the printer's IP address hasn't changed. If it has, update the printer settings in the HP Smart app.

9. Reset Network Settings on Printer

1. On the printer control panel, go to Settings > Network Settings > Restore Network Settings.
2. Reconnect the printer to your Wi-Fi network.

Refer to this document: HP OfficeJet Pro 8025e All-in-One Printer User manual

I hope this helps. 

Take care and have a good day.

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