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‎10-20-2021 05:27 PM - edited ‎10-20-2021 05:29 PM

HP Recommended
Product: HP Office Jet 8010 All in One

Someone assist please

 

**bleep** printer isn't working. On the screen it states Paper Jam warning. Can't even choose any other options on screen.

 

It also states check paper tray. Nothings wrong with it, there's no **bleep** paper jammed anywhere! Not sure what the flicking blue light means.

Has a little video on screen to show how to open everything up to check and everything seems fine. Just this **bleep** warning sign. 

 

 

 

Category:
1 REPLY 1

‎10-23-2021 07:40 AM

HP Recommended

@Dalz, Welcome to the HP Support Community! I’m here to help.

 

I understand the printer is stuck at this error. Kindly perform the steps mentioned in this document - Paper jam error or '0x6100004a' error after a paper jam message

Make sure the print carriage is moving freely - Carriage jam or E3 error

 

If the error persists, I'm afraid this is a hardware issue with the printer. Please reach out to the HP Technical Support team in your region regarding the service/replacement options for your printer. 

You may create a case on the website to obtain a case number if required. Kindly watch this video to know how.

 

Keep me posted for any other assistance.

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click on the YES button to reply that the response was helpful and/or to say “Thank You”.

Have a great day! 

KUMAR0307
I am an HP Employee

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