• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.Windows 11 Support Center.
  • post a message
Check out our WINDOWS 11 Support Center info about: OPTIMIZATION, KNOWN ISSUES, FAQs, VIDEOS AND MORE.
Locked

‎09-24-2020 09:20 AM

HP Recommended
Product: Pavilion Notebook 17-G153US
Operating System: Microsoft Windows 10 (64-bit)

I recently upgraded my Comcast internet gateway to gigabyte speed. It appears that the Broadcom BCM43142 802.11 BGN wifi M.2 adaptor does not support the faster speed gateway. The motherboard contains Intel i3 5020U CPU @ 2.2 GHZ. Is the motherboard compatible with another adaptor that supports higher download speeds? If so what are the recommended adaptors. Thanks

3 REPLIES 3

‎09-24-2020 09:40 AM

HP Recommended

Hi:

 

Open up the notebook and let me know how many wifi antenna cables are connected to the BCM43142 wifi card in there now.

 

Below is the link to the service manual...

 

http://h10032.www1.hp.com/ctg/Manual/c04655191

 

After you provide that information, I will let you know what your options are to upgrade to a faster wifi adapter.

 

You are stuck with 100 MB/S ethernet as that is part of the motherboard.

 

You can purchase a USB to RJ-45 gigabit ethernet adapter, connect it to your notebook's USB 3 port, and get close to gigabit ethernet speeds.

 

Something like this...

 

https://www.amazon.com/Plugable-Ethernet-Gigabit-10-100-1000-Compatible/dp/B00AQM8586/ref=sr_1_4?dch...

 

 

Was this reply helpful? Yes No

‎09-24-2020 12:12 PM

HP Recommended

Paul, there is only one antenna wire connected to the adaptor. I looked around it as best I could and did not see another antenna wire. There may be one, I just did not see it. Thanks. Danny

Was this reply helpful? Yes No

‎09-24-2020 12:18 PM - edited ‎09-24-2020 12:19 PM

HP Recommended

You're very welcome, Danny.

 

That's what I was afraid you would find...only one wifi antenna connected to the BCM card.

 

OK, so here are your options...

 

You can upgrade to this dual band AC wifi adapter where the wifi and bluetooth both work with one antenna wire...

 

Realtek RTL8821CE 802.11 ac 1x1 WiFi + Bluetooth 4.2 Combo Adapter (MU-MIMO supported) HP part # L17365-005.

 

You can find this model on eBay, or the HP parts store.

 

https://www.ebay.com/sch/i.html?_from=R40&_nkw=L17365-005&_sacat=0&_sop=15

 

https://parts.hp.com/hpparts/default.aspx

 

The card has the same throughput as the BCM43142 card on the 2.4 GHz wifi band, but on the 5.0 GHz wifi band with an AC router, it has a maximum throughput of 433 MBPS.

 

If you don't care about the Bluetooth working, you can upgrade to this card and you should be able to get 1 GB throughput speeds but no bluetooth...

 

https://www.amazon.com/Intel-Wireless-Ac-9260-2230-Gigabit/dp/B079QH5KW1

 

Attach the single antenna cable to the wifi card's Main terminal.

Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.

Didn't find what you were looking for? Ask the community

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.