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Doingresearch
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Pavillion laptop doesn't see any wireless connections

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Pavillion laptop
Microsoft Windows 10 (64-bit)

My Pavillion laptop does not see any wireless connections.  I've tried all the troubleshooting options but cannot get it to work.  Any thoughts on how to fix this?

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Prométhée
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Message 2 of 11
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Hello


this is a recorded response (macro))
we need the exact model of your computer, and the product number
To find it follow this
for a desktop computer

HP Desktop PCs - How Do I Find My Model Number or Product Number? | HP® Customer Support

 

and for a laptop:

 

HP Notebook PCs - How Do I Find My Product Name or Number? | HP® Customer Support
Give the full version of windows
for windows 10 type winver in the search box

---------------------

the computer is it new, recent ...
Have you performed an upgrade (windows 7, windows 10 for example) or a simple update
Is the wifi card correctly installed in the device manager ??
Give as much information as possible that can help

 


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Desktop-Knowledge-Base
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Doingresearch
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Thank you for your response.  To answer your questions:

My laptop is an HP Pavillion Notebook;

System ID: 820B;

Product ID: H7Q97UA#ABA

I purchased it about 3 years ago.

It came with Windows 10, 64 bit

Wifi card is correctly installed

 

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Doingresearch
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Additional info:  I ran HP's System Tests and the laptop failed the Wireless IRQ test.

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Doingresearch
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Sorry - I just noticed that it also failed the Wireless ROM test.

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Prométhée
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can you check the reference, it seems not to match a model

https://www.google.com/search?hl=fr&source=hp&ei=gLLgX8OHMM-elwTngbrADA&q=+H7Q97UA%23ABA


But if the card is out of order, your best bet will be to buy a usb wifi dongle!


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please click on the accept as solution button if message provided an answer to the problem >

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Doingresearch
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Not sure what you mean by "reference"

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Prométhée
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Message 8 of 11
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Product ID: H7Q97UA#ABA


Please remember to mark the answers this can help other users
please click on the accept as solution button if message provided an answer to the problem >

was this reply helpful , or just say "thank you " ? Click on the yes button 





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Doingresearch
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Thanks for your patience.  When I click on the link you sent I am taken to a site that deals with domain names.

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Doingresearch
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Additional info:  I tried an external network adapter and the laptop didn't recognize it.  The same error message appeared.

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