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HP Recommended
HP EliteBook x360 1030 G4 Notebook PC
Microsoft Windows 10 (64-bit)

I have a Plantronics PLT Focus BT Headset that used to be paired to my HP EliteBook x360 1030 G4 Notebook PC.

HP Support Assistant pushed out a BT update that I installed

After the update, the pairing was gone

When I tried to pair them again, the computer can't find the BT headset.

I rolled back the BT driver, that did not do trick.

The headset works fine with my Samsung S22 Ultra.

I have other BT items working fine with the laptop, but not the Plantronics PLT Focus

Any suggestions? 

Thanks for your help!

5 REPLIES 5
HP Recommended

Hello @Pilot3886 

Sorry to hear that you are having problems ... I would like to help you.

 

Let me check your current system configuration.

 

(1) Run    msinfo32

- Select <System Summary>:

--->>> Copy/paste following key/value pairs:

 

OS Name

Version

System Model

System SKU ( equals HP product number (p/n) )

Processor

BIOS Version/Date

 

(2) Start Windows <device manager>

- Expand <Bluetooth USB>

- Expand <Network adapters>

--->>> Send screenshot

 

(3Please report your results

HP Recommended

OS Name: MS Win 10 Pro

Version: 10.0.19044 Build 19044

System Model HP EliteBook X360 1030 G4

System SKU:  8MT61UT#ABA

Processor: Intel(R) Core(TM) i7-8565U CPU @ 1.80GHz, 1992 Mhz, 4 Core(s), 8 Logical Processor(s)

BIOS Version/Date HP R94 Ver. 01.20.00, 3/30/2022

HP Recommended

Pilot3886_0-1663707886793.png

 

Pilot3886_1-1663707917961.png

 

HP Recommended

Hello @Pilot3886 

 

(1) Download and install / update

Intel Management Engine Driver

2205.15.0.2623 Rev.W401.3 MBApr 8, 2022Download

 

(2) Reboot

(3Download and install BIOS Update

HP BIOS and System Firmware (R94)

01.21.01 Rev.A19.7 MBAug 15, 2022Download

 

Information:

Why should you install the update ?

https://support.hp.com/us-en/document/ish_4123786-2338478-16

Quote: "

Updating the BIOS is recommended as standard maintenance of the computer. It can also help resolve the following issues:

    • An available BIOS update resolves a specific issue or improves computer performance.
    • The current BIOS does not support a hardware component or a Windows upgrade.
    • HP Support recommends installing a specific BIOS update.

"

 

(4Reboot

(5Let BIOS be installed until it's completely done !

 

(6) Download and install / update

--->>> Intel Wireless Bluetooth® version 22.160.0 Driver

ub6424_2-1663712031489.png

(7) Reboot Windows

(8) Test your BT connection

(9) Please report your results

HP Recommended

Thank you very much for the detailed instructions.  It was a very easy upgrade and install.  

 

Unfortunately, I did not do the trick.  It still does not see the PLT Focus Headset.  I bought  a Jabra 65 headset and it recognized the laptop immediately, while the PLT Focus does not.  Strange since the PLT has not problem pairing with another HP 360 laptop I have. 

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.