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‎11-17-2022 03:53 PM

HP Recommended
Product: HP 250 15.6 inch G9 Notebook PC (511V8AV)

I just bought this laptop and when I open it I can't connect to wi-fi, no network appears, the touchpad doesn't work, I think I don't have the necessary drivers for windows 10, help please

My Device

HP 250 15.6 inch G9 Notebook PC

Category:
1 REPLY 1

‎11-18-2022 01:11 PM

HP Recommended

Hello @Adrian1912

Sorry to hear that you are having problems ... I would like to help you.

 

Let me check your basic system configuration before we "touch" the <wireless> wave ...

 

(1) Run    msinfo32

- Select <System Summary>:

--->>> Copy/screenshot/paste following key/value pairs:

 

OS Name

Version

System Model

System SKU

( equals HP product number (p/n) )

Processor

BIOS Version/Date

BaseBoard Product

BaseBoard Version

 

(2) Start Windows <Device Manager>

- Expand <Other devices> ? (Those entries are for hardware for which Windows has not loaded a suitable driver)

- Expand <Mice and other pointing devices>

- Expand <Human Interface Devices>

- Expand <Network adapters>

--->>> Send screenshot

 

(3) Please report your results

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