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Honor Student
Posts: 2
Member Since: ‎08-22-2016
Message 1 of 4 (228 Views)

Presario CQ57 WIFI problem

HI, my wifi don't work , i reinstal all drivers, delete and add wifi adapter and no change adapter: 

PCI\VEN_10EC&DEV_8136&SUBSYS_3577103C&REV_05
PCI\VEN_10EC&DEV_8136&SUBSYS_3577103C
PCI\VEN_10EC&DEV_8136&CC_020000
PCI\VEN_10EC&DEV_8136&CC_0200

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Provost
Posts: 93,188
Member Since: ‎07-13-2010
Message 2 of 4 (225 Views)

Re: Presario CQ57 WIFI problem

Hi:

 

That is not the id for the wifi.

 

That is the id for the wired ethernet controller.

 

If the wifi is missing a driver, you will see a device listed in the device manager as a network controller.

 

What is the full model number or product number of your CQ57?

 

The product number can be found on the same sticker as the serial number.

Honor Student
Posts: 2
Member Since: ‎08-22-2016
Message 3 of 4 (217 Views)

Re: Presario CQ57 WIFI problem

A9Z99EA#abd

 

I instal all lan driver for my model and no effect

Provost
Posts: 93,188
Member Since: ‎07-13-2010
Message 4 of 4 (212 Views)

Re: Presario CQ57 WIFI problem

Install this software, restart the PC and see if you can turn the wireless on by using this software.

 

This package provides the HP Connection Manager for the supported notebook models and operating systems.

 

File name: sp54630.exe

 

If that doesn't work either, and you do not see a device listed in the device manager as a Network Controller, then most likely the wireless card has suffered a hardware failure.

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