Printer Failure notice. "There is a problem with the printer or ink system.

[PeaCe22]

After changing the ink cartridges (HP recommended cartridges), I received a problem with the printer or ink system notice.  I did trouble-shoot by turning off the printer and unplugging the power cord on several different occasions.  I'm still receiving the same message.  

[Sneha_01]

Hi @PeaCe22,

Welcome to HP Support Community.

Thank you for posting your query, I will be glad to help you.

It sounds like you’ve done some good initial troubleshooting already, but the "There is a problem with the printer or ink system" error persists. This error usually indicates issues with the printer's hardware or ink system. Here’s a comprehensive guide to help resolve this problem:

Detailed Troubleshooting Steps

1. Check Cartridge Installation

• Verify Cartridge Placement:
  • Open the printer and ensure the cartridges are correctly and securely installed.
  • Remove the cartridges and check for any protective tape or packaging that might still be on them.
  • Reinstall the cartridges, ensuring they click into place properly.

2. Inspect and Clean Contacts

• Clean Cartridge and Printer Contacts:
  • Power off and unplug the printer.
  • Remove the cartridges.
  • Using a lint-free cloth lightly moistened with water or isopropyl alcohol, clean the copper-colored contacts on both the cartridges and inside the printer.
  • Allow everything to dry completely before reinstalling the cartridges.

3. Check for Printer Hardware Issues:

• Open all accessible areas and check for any obstructions or paper jams.
• Remove any debris or paper fragments.
• Sometimes, issues with the printhead can cause errors. Check the printhead for any visible issues or blockages.

4. Reset the Printer

Power Cycle the Printer:

• Turn off the printer and unplug it from the power source.
• Wait for about 60 seconds.
• Plug the printer back in and turn it on.

Factory Reset (if necessary):

• If the error persists, perform a factory reset.
• Go to the printer’s control panel and navigate to Setup > Printer Maintenance > Restore Defaults.
• Note that this will erase all custom settings, so you will need to reconfigure your printer afterward.

5. Update Firmware and Drivers:

• Ensure your printer’s firmware is up to date.
• Visit the HP Support website and search for the latest firmware for your printer model.
• Download and install any available updates.

Driver Update:

• Ensure you have the latest drivers installed on your computer.
• Go to the HP Support website and download the latest drivers for your printer model.

6. Test with Different Cartridges

• Try a Different Set:
  • Even though you are using HP recommended cartridges, they could be defective. Try using a different set of genuine HP cartridges to see if the issue persists.

I hope this helps.

Take care and have a good day.

Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.

Rachel571

HP Support