Printer does not work

[thebigo13]

I had a paper jam and cleaned it out. I noticed under the ink cartridge bar a black, dark brown plastic cord, (looked like a zip tie) there and the cartridges would not move. What can I do nothing works?

[Betty0610]

@thebigo13

Welcome to the HP Support Community.

1. Press the Power button to turn on the printer, if it is not already on.

2. Open the cartridge access door.

   NOTE: 

   The carriage might try to move into the access area. If it does, allow it to move to that position.

   Figure : Open the cartridge access door

   

3. With the printer turned on, disconnect the power cord from the rear of the printer.

      WARNING: 

   To avoid the risk of electrical shock, you must unplug the power cord before moving the carriage by hand and resetting the paper feed mechanism.

4. Check for, and then remove, any loose paper or objects that might be restricting the carriage.

   NOTE: 

   Use a flashlight to thoroughly check for torn pieces of paper that might remain inside the printer. If any torn pieces of paper remain inside the printer, more jams might occur.

5. Reach into the cartridge access area, and then manually move the carriage.

   • If the carriage is stuck on the right side of the printer, move the carriage to the left side of the printer.

   • If the carriage is stuck on the left side of the printer, move the carriage to the right side of the printer.

   • If the carriage is stuck in the middle of the printer, move the carriage to the right side of the printer.

6. Remove any additional loose paper or objects.

7. Make sure that the carriage can move freely across the width of the printer by gently pushing the carriage to the left, and then to the right.

8. Close the cartridge access door.

   Figure : Close the cartridge access door

   

9. Reconnect the power cord to the rear of the printer.

10. Press the Power button to turn on the printer.

11. Touch OK to clear any messages on the printer control panel.

If the issue persists, please perform the remaining steps from this document: https://support.hp.com/us-en/product/hp-envy-4500-e-all-in-one-printer-series/5304875/model/5304876/... and https://support.hp.com/us-en/product/hp-envy-4500-e-all-in-one-printer-series/5304875/model/5304876/...

Let me know if this helps.

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Thanks!

Have a great day!