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‎05-29-2023 10:35 AM

HP Recommended
Product: HP ENVY Inspire 7220e All-in-One Printer

HP Smart App showing 'Printer Offline' on HP ENVY Inspire 7200 Series Printer and Scanner when showing connected through settings on computer

 

Category:
1 REPLY 1

‎05-31-2023 07:18 PM

HP Recommended

Hi @RJ2359,

 

Welcome to the HP Support Community. 

 

I understand that you are I’d like to help!

 

To provide you with an accurate solution, I'll need a few more details:

 

Make sure, your printer and your device are on the same network as 2.4GHZ only. 

 

Have you done any changes to your router network or software?

Meanwhile, perform the steps from this document and see how it goes. 

 

Also, update the firmware by selecting the current OS.

 

Hope this helps! Keep me posted for further assistance.
Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

Nal_NR-Moderator
I am an HP Employee

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