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MGLM
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Message 1 of 2
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Flag Post

Printer is loaded & connected, but won't print.

HP Recommended
PavillionX360
Microsoft Windows 10 (32-bit)

I have a Pavillion X360 and an HP OfficeJet Pro 6975.  All systems seem to be hooked up & recognized, but documents sit in queue, then receive an error message.  Help Pease!!

1 REPLY 1
Kumar0307
HP Support Agent
HP Support Agent
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Message 2 of 2
Flag Post
HP Recommended

@MGLM, Welcome to the HP Support Community!

 

What is the error message you get?

 

I understand you are not able to print. Let us try these steps to resolve this issue:

 

Run HP Print and Scan Doctor to diagnose and fix any driver issue

Click here to download the file. Once downloaded, make sure to run the file to start the installation and click on 'Fix printing'.

If the issue persists, proceed to the next step.

 

Try making a standalone copy and check if that works. By this, we can conclude if this is a hardware or a driver issue.

 

Check if the printer and the computer are on the same wireless network.

 

Hope this helps! Keep me posted. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Have a great day! 

KUMAR0307
I am an HP Employee

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