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01-04-2021 11:44 AM
Operating System: Microsoft Windows 10 (32-bit)
I have a Pavillion X360 and an HP OfficeJet Pro 6975. All systems seem to be hooked up & recognized, but documents sit in queue, then receive an error message. Help Pease!!
1 REPLY 1
01-12-2021 04:50 AM - edited 01-12-2021 04:51 AM
@MGLM, Welcome to the HP Support Community!
What is the error message you get?
I understand you are not able to print. Let us try these steps to resolve this issue:
Run HP Print and Scan Doctor to diagnose and fix any driver issue
Click here to download the file. Once downloaded, make sure to run the file to start the installation and click on 'Fix printing'.
If the issue persists, proceed to the next step.
Try making a standalone copy and check if that works. By this, we can conclude if this is a hardware or a driver issue.
Check if the printer and the computer are on the same wireless network.
Hope this helps! Keep me posted.
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