Printer not available to devices on wifi network

[Thommo1]

Having just moved house I have succesfully connected the printer and my Apple devices to the wifi network but none of them will pick up the printer to print wirelessly or Airprint.

The router is a different to the one in my previous house.

The only way I can print currently is using a USB lead to my printer from my MacBook Pro.

I have reset the printing system but no change.

Any help would be greatly appreciated 

[sandytechy20]

@Thommo1

Thanks for posting. It is a terrific place to find answers and tips! 

I understand that you are getting connectivity issues on your printer after shifting to a different place, I will be delighted to assist you here.

However, I will need a few details to provide an accurate solution,

• Did you update the Mac OS to the latest version?
• Did you update the printer firmware?

Meanwhile, perform a power reset

1. Turn on the printer, if it is not already on.
2. Wait until the printer is idle and silent before you continue.
3. With the printer turned on, disconnect the power cord from the rear of the printer.
4. Wait at least 30 seconds.
5. Plug back the power cable straight to a wall outlet without any surge protector and printer.
6. Turn on the printer.

Update macOS on MacBook pro

1. Open the App Store.

2. Click Updates in the toolbar at the top of the window.

3. If an update for macOS is available, click Update, and then follow the on-screen instructions to install the update.

      NOTE:

   For more information about macOS updates, go to Update macOS and apps (in English).

If no update is available, continue to the next step.

Update the printer firmware:

Refer this HP document to update the printer firmware: https://hp.care/2CLF9Zo

If the issue persists, disable IPv6 on the printer

Use the menu on your printer control panel to set IPv4.

1. From the home screen on the printer control panel, touch the Wireless icon .

2. Touch the Settings icon , and then touch Advanced Settings.

   Figure : Advanced Settings menu

   

   • If IPv6 is set to Off, the printer is already using IPv4. Skip to the next step.

   • If IPv6 is set to On, touch to turn it off, and then touch Yes to confirm.

3. Try printing from AirPrint.

Turn off Internet Printing Protocol over HTPPS (IPPS)

1. Print a Network Configuration Page, and then locate the URL(s) for Embedded Web Server.

   Figure : Example of the EWS URL on the Network Configuration Page

   

2. From a computer connected to your network, type the entire URL into an Internet browser, and then press Enter. If the webpage remains blank, try a different Internet browser.

   Figure : Example IP address in the browser

   

   The EWS displays.

3. Click Network, and then click Internet Printing Protocol.

   The Internet Printing Protocol screen displays.

4. Clear the Internet Printing Protocol over HTPPS (IPPS) box, and then click Save.

   Figure : Internet Printing Protocol screen

   

5. Try printing from AirPrint.

Once done, refer this HP document to add the printer to AirPrint queue:- https://hp.care/2vekvly

If this helps, please mark my post as an accepted solution so that it benefits several others and please give the same post a Kudos for my efforts to help.
Take care and have a blessed week ahead.

Let me know how it goes.

Cheers

[Thommo1]

Hi, and thank you for the reply.

All good until I got to 'Turn off the Internet Printing Protocol over HTTPS' as 3 of the browsers I tried would not pick up the URL for the embedded webpage on the HP configuration page.

Any idea what to do next ?

Many thanks

Steve

[Thommo1 · Accepted solution]

Good I’ve reset the router and problem solved. Thank you

[sandytechy20]

@Thommo1

Thanks for the reply.

I appreciate your time and effort.

Good to know that issue is resolved.

Fel free to contact us in future if you need any assistance.

To thank me for my efforts to help you, please mark my post as an accepted solution so that it benefits several others and please give the same post a Kudos.

Cheers.