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‎11-23-2021 08:32 AM

HP Recommended
Operating System: Microsoft Windows 10 (32-bit)

I have a new router.  Is that the reason I cannot print?

Category:
5 REPLIES 5

‎11-26-2021 01:02 PM

HP Recommended

@TerryI212

 

Welcome to the HP support community.

 

Provide the printer model number or the product number for more assistance.

Here is the link to find the product number:- Click here

Could you elaborate on the issue for better understanding?

Sandytechy20
I am an HP Employee

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‎11-26-2021 02:19 PM

HP Recommended

HP notebook -17-by0063c1

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‎11-26-2021 02:21 PM

HP Recommended

my computer does not communicate with printer, i can print from my phone but not from computer

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‎11-26-2021 02:24 PM

HP Recommended

the computer is hp notebook-17-by0063c1 the printer is HP laserjet pro MFP M428fdw

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‎11-26-2021 02:26 PM

HP Recommended

sometimes it says printer off line but it isnt offline and i can print from phone

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