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Printer won't connect to wifi: HP Envy 5530, Catalina, Imac, Arris Modem

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HP ENVY 5530
macOS 10.15 Catalina

Hi,

Our HP Envy 5530 disconnected itself from Wifi and cannot get back on.  We have done all of the troubleshooting and still no luck.  The Wireless Network, Test Results printout says No Filtering - FAIL.  The modem and wifi network see the printer and the MAC addresses match.  No other devices are having any issues.  But, the printer still will not connect.  Any ideas?

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Hi @SADIFJAOIWGHAOI

Welcome to the HP Support Community. I understand you would like to connect the printer to the wireless network. I'd be happy to assist you.

 

1.) Remove All Barriers: Certain building materials can get in the way of weaker signals like Bluetooth. Metal, bulletproof glass, concrete, and plaster are particularly bad, and marble, plaster and brick aren’t great easy. So if you’re really struggling with interference, your first step should be to move your Bluetooth devices away from these materials. That means no brick walls between you and your devices, and definitely no metal desks! 

  

2.) Change Router Channel: If you have an Apple router and you’re constantly getting interference with your WiFi, try rebooting it. Upon restart, the station will search for a new channel. Specifically, a different channel than the one your Bluetooth devices is using to communicate. If you don’t have an Apple router, you may need to instead go into your router settings and try changing the channel manually. Experiment with different channels to see which one works best. 

  

3.) Move Closer to Your Router: If you often find that you’re getting interference when talking on a wireless headset while on a WiFi call (you’ll know because you’ll hear static), try moving closer to your router. This will give you a more robust WiFi connection, so the Bluetooth frequency can’t overpower it. 

  

4.) Get Away From Microwaves and Fluorescent Lighting: Both emit frequencies of 2.4GHz, and moving away from them will distance you from the source. 

 

On the printer screen, go to Setup > Network > Restore network settings

Go back to Network > Wireless > Wireless setup wizard and select your network.

 

  • Make sure the printer and the MAC are connected to the same wireless network.
  • This printer supports only 2.4GHz network. So, the MAC should be on the 2.4GHz network.
  • If you have a Dual-band router and both 2.4GHz and 5GHz networks share the same name/SSID, the printer will not be able to connect to the network. In this case, contact your Internet service provider to assign different names to both the networks.
  • Also, check with your Internet service provider if your router is able to forward 'Bonjour packets'.
  • Check with your Internet service provider if MAC filtering is enabled on the router.

Perform a ping test

  1. Obtain the IP address of the printer by clicking on the Wireless icon on the printer
  2. On the MAC Go to Spotlight > search for Network utility > select Ping tab > enter the IP address of the printer in the box
  3. Check the second box that says Send only > 10 pings
  4. Click on ping > Check the results at the end if any packets are lost
  5. Note: There should be 0% packet loss, share the results in your next post.

Hope this helps! Keep me posted. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Have a great day! 

KUMAR0307
I am an HP Employee

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Hi Kumar,

 

Thank you for responding.

 

None of the 1-4 suggestions worked.  The printer has worked for years so this is something new with the wireless connection.  No other devices are having any issues connecting to the wireless network.

 

When I try the next suggestion, there is no IP address for the printer so I cannot do the PING test, it just says Not Connected.

 

When I look at the MAC on the printer Wireless Network Test Results Page and the Router settings they are the same.  

 

Any other ideas?

 

Thank you!

 

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@SADIFJAOIWGHAOI

 

If the printer does not have an IP address, it means it is not connected to a network.

Is the blue light on the printer flashing?

 

On the printer screen, go to Setup > Wireless > Restore network defaults

Go back to Wireless > Wireless setup wizard > Select your network and enter the password.

 

Make sure the printer and the MAC are on the same 2.4G network.

 

Now try printing.

 

Hope this helps! Keep me posted. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Have a great day! 

KUMAR0307
I am an HP Employee

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Hi,

Yes the blue light flashes but it never connects (using the wizard or the modem directly or a wired setup).

It finds the network and asks for the password but just can't seem to connect.

 

The Network Test Results Page says FAIL for Settings - No Filtering.

 

Thanks,

 

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@SADIFJAOIWGHAOI

  • Check if MAC filtering is enabled on the router.
  • Change the channel number to 1, 11, or 6 on the router and then try connecting the printer. This can be done with the help of your Internet service provider if you are not sure of how to do it.
  • As the printer is detecting the network, the wireless card is working fine in the printer.

Keep me posted.

 

 

KUMAR0307
I am an HP Employee

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Hello,

  I have the same problem than you have you been able to fix it if yes let me know what you did as i am trying everything to resolve it for 2 days now . Please and Thank you

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Message 8 of 9
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I have the same problem and I am still unable to connect it

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@Bruno26

 

Have you performed the steps mentioned in my first post?

Kindly perform the steps and let me know the results to assist you better.

 

Keep me posted.

KUMAR0307
I am an HP Employee

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