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‎08-26-2021 10:17 AM

HP Recommended
Product: HP Pavilion Laptop 13-an0xxx
Operating System: Microsoft Windows 10 (64-bit)

My wireless adaptor is not working. getting below error when I check adaptor properties in the Device manager.

 

"This device cannot start. (Code 10)

{Operation Failed}
The requested operation was unsuccessful"

 

I have tried updating the BIOS, uninstalling and reinstalling the Drivers but to no avail.

 

As anyone encountered this issue, pls. help.

Category:
1 REPLY 1

‎08-26-2021 03:14 PM

HP Recommended

@KaushalKaul 

 

What is your   machine ? The series has few options for Wifi Adapter. Do you know which one on the following list ?

 

Integrated wireless options with dual antennas:

  • Realtek RTL8822BE 802.11 ac 2×2 WiFi + Bluetooth 4.2 Combo Adapter (MU-MIMO supported)
  • Intel Wireless-AC 9560 802.11ac 2×2 WiFi + Bluetooth5 (non-vPro) (MU-MIMO, Gigabit WiFi speeds supported)

 

Integrated wireless options with single antenna:

  • Intel Wireless-AC 9461 802.11ac 1×1 WiFi + Bluetooth5 (non-vPro) (MU-MIMO supported)

Regards.

BH
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