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Tinatwit
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Message 1 of 2
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Problems setting up new hp envy 7100, stops at waiting for web services and stops

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Hp envy photo 7100

Printer is hooked up to WiFi but says waiting for web services and will not continue.

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Betty0610
HP Support Agent
HP Support Agent
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Message 2 of 2
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@Tinatwit

 

Welcome to the HP Support Community.

 

Let's restore the Printer's network settings:

 

1. From the printer control panel, touch or swipe down the tab at the top of the screen to open the Dashboard, and then touch ( Setup ). 2. Touch Network Setup. 3. Touch Restore Network Settings. A message appears stating that the network defaults will be restored. 4. Touch Yes.

 

Connect the Printer back to the Wi-Fi: 1. From the printer control panel, touch or swipe down the tab at the top of the screen to open the Dashboard, and then touch (Wireless). 2. Touch ( Settings ). 3. Touch Wireless Settings. 4. Touch Wireless Setup Wizard. 5. Follow the display instructions to complete the setup.

 

Let me know if this helps.

 

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution and Kudos buttons, that'll help us and others see that we've got the answers!

 

Thanks!

 

Have a great day!


I am an HP Employee

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