cancel
Showing results for 
Search instead for 
Did you mean: 
NotVeryTechie
New member
2 1 0 0
Message 1 of 4
962
Flag Post

RTL8821CE Slow Speed and Poor SIgnal - Looking for Intel Replacement

HP Recommended
15s-fq1002na
Microsoft Windows 10 (64-bit)

Just recently purchased a HP 15s-fq1002na which comes with a Realtek RTL8821CE 802.11b/g/n/ac (1x1) and Bluetooth® 4.2 Combo but have found the signal strength and speed to be poor despite been a few feet away from the router.

 

I have seen there are alot of posts with the same/similar issues and wondered if there is an Intel option for this laptop model as I believe they require 2 antenna when I assume this laptop has 1 antenna as it has a RTL8821CE.

 

The RTL8821CE is on the latest driver but the issue is still the same so if some can recommend an alternative wifi card it would be appreciated.

3 REPLIES 3
KrazyToad
HP Support Agent
HP Support Agent
22,684 22,671 1,362 1,378
Message 2 of 4
Flag Post
HP Recommended

@NotVeryTechie


Welcome to HP Community

 

I have gone through your Post and would like to help

 

Please refer to page 2 in the Service Guide: http://h10032.www1.hp.com/ctg/Manual/c06510442 for a list of compatible WLan Card

 

Thank you

 

If the information I've provided was helpful, give us some reinforcement by clicking the "Solution Accepted" on this Post and it will also help other community members with similar issue.
 

KrazyToad
I Am An HP Employee

0 Kudos
NotVeryTechie
Author
New member
2 1 0 0
Message 3 of 4
Flag Post
HP Recommended

Is this the correct guide as I see no listing for 15s-fq models?

 

Also page 2 list the following models:

Realtek RTL8822CE 802.11ac 2 × 2 Wi-Fi + Bluetooth® 5.0 (MU-MIMO supported)
Realtek RTL8821CE 802.11ac 1 × 1 Wi-Fi + Bluetooth 4.2 (MU-MIMO supported)
Realtek RTL8723DE 802.11bgn 1 × 1 Wi-Fi + Bluetooth 4.2

 

but page 32 also lists Intel Wi-Fi 6 AX200 802.11ax 2 × 2 Wi-Fi + Bluetooth 5.0 .

 

Is the Intel one compatible?

 

Thank you for your help thus far I just want to check this aswell to make sure I get the right one.

 

0 Kudos
KrazyToad
HP Support Agent
HP Support Agent
22,684 22,671 1,362 1,378
Message 4 of 4
Flag Post
HP Recommended

@NotVeryTechie

 

The Notebook comes with RealTek WLan card. But you can also use the Intel WLan Card and it should work

KrazyToad
I Am An HP Employee

0 Kudos
Warning Be alert for scammers posting fake support phone numbers and/or email addresses on the community. If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation