Ralink RT-5390 quit working or even showing up in device manager

[Espygene]

Everything was working fine until I upgraded to Win10 version 20H2 using thumb drive then my network quit working wirelessly. The RT-5390 did not show up anywhere in Device Manager. I decide to revert back to Win10 version 1909 and wireless still did not work. In Device Manager the Ralink RT-5390 was only available in hidden view. It was grayed out and when I clicked on it. it said" Currently this hardware device is not connected to the computer (Code 45). To fix reconnect to computer.

I downloaded and updated the driver with one that supposedly covered WIN-10 recommended on this site, and it still not appear ungrayed out. I then uninstalled it in device manager and rebootd hoping it would reappear correctly but instead it disappeared completely and that is where I am at this time.

I purchased an ASUS usb dongle and it works great but I would prefer the one to work in the computer instead of something hanging out the side. I read that there were a lot of issues with the RT- 5390 and WIN 10 and also read about whitelists and was wondering if someone could tell me a different card that they believe I could buy to replace the RT-5390 and work with WIN-10. I had an old card here and tried it and it said not supported while the computer was booting.

Any help would be greatly appreciated. Wife's computer!

[banhien]

@Espygene 

Please download and install

       ftp://ftp.hp.com/pub/softpaq/sp71501-72000/sp71571.exe

Regards

[Espygene]

I have already done that and it did nothing to resolve the issue. Tried twice actually.

[Espygene]

Can someone please answer the question that at least 50 of us are asking? What are the replacement WIFI card choices to replace the Ralink RT-5390 in the Pavilion G6-1b60us? Keep hearing about whitelists too, so which ones are on whitelist? We have spent way too much time asking this question and continuously been told try this and try that and none of it working. The problem is the darn card has issues with WIN 10 - some versions. Mine initially worked with version 1909 but disappeared when I updated to version 20H2 and even going back to 1909 did nothing. Tried to reinstall drivers and every other thing that someone may have suggested. Spent many wasted hours on this.

I (we) would prefer to just get rid of the Ralink card permanently and go with something else. So what replacement cards work??? PLEASE!

Help us HP.