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brumo Student
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Re: Bluetooth mouse keeps disconnecting windows 10

I use a HP  15 notebook and Windows 10/64 bit.

My mice are :HP Z6000 and Microsoft 3600,both of them give me the same issues.I tried all I could (Drivers,wifi....)but my mice keep stopping very frequently.

When I use those mice,both of them,whit a Lenovo noteboke - windows 10,64bit-I never see the problem in subjet.

I think there may be something wrong with the HP bluetooh software of my notebook.

It would be better if I could write in italian language,is it possible? 

P.S.When the mouse stops,I have to disactivate and reactivate  it each time.

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HP Support Agent
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Re: Bluetooth mouse keeps disconnecting windows 10

Hi @brumo

 

Welcome to the HP Forums!

 

Thank you for posting your query in this forum, it's a great place to find answers.

 

I reviewed your post and I understand that you are having issues with the wireless mouse.

 

I’d love to help!

 

Follow the steps in the below document to fix this issue.

 

http://hp.care/2fRXIRB

 

Let me know how it goes and you have a great day!

 

To simply say thanks, please click the "Thumbs Up" button to give me a Kudos to appreciate my efforts to help. If this helps, please mark this as “Accepted Solution” as it will help several others with the same issue to get it resolved without hassles.

 

Take care.

 

Cheers!

The_Fossette
I am an HP Employee

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