HP Victus 16 - Wifi disconnection - On our two laptops

[hkvats2509]

Hello,

This is a known issue and we have been struggling for months to get it fixed. No solution from HP or Wireless adapter manufacturer. No option left for us except to mourn on the decision of buying this laptop 😞

Pathetic service from HP

[ub6424]

Hello @hkvats2509 

Sorry to hear that you are having problems ... I would like to help you.

Let me check your basic system configuration before we dive deeper ...

(1) Run    msinfo32

- Select <System Summary>:

--->>> Copy/screenshot/paste following key/value pairs:

OS Name

Version

System Model

System SKU ( equals HP product number (p/n) )

Processor

BIOS Version/Date

BaseBoard Product

BaseBoard Version

(2) Start Windows <Device Manager>

- Expand <Other devices> ? (Those entries are for hardware for which Windows has not loaded a suitable driver)

- Expand <Network adapters>

--->>> Send screenshot

(3) Please report your results

[hkvats2509]

Hello @Ub6424

Multiple threads are already open and none of the solution works. The company must acknowledge the issue and replace the network card immediately without any charge since there is no solution for the problem.

Re: Network Adapter Disabled: Wifi Disconnects on its own - Page 2 - HP Support Community - 8500366

Re: Wifi problem - HP Support Community - 8500016

if not done, instead of seeking support from HP, we must contact local authorities

[ub6424]

Hello @hkvats2509 

(1) Download and install / update

Realtek RTL8xxx Wireless LAN Drivers

1.0.0.208 Rev.S

Download

(2) Restart Windows

(3) Test again

(4) Please report your results

[hkvats2509]

Thanks @Ub2464.

It was already done but didn't solve the issue

[Tomg881]

I jumped through all the hoops also, until I just gave up, waste of time.  HP or MS needs to get this fixed.   Good advertising for Apple though. 

[ub6424]

Hello @hkvats2509 

(1) Download and install from Microsoft Apps Store

HP PC Hardware Diagnostics Windows

or

HP PC Hardware Diagnostics Windows v1.8.2.0

(2) Run <HP Diagnostics for Windows>

--->>> Perform Component Tests to check <wireless adapter>

(3) Please report your results ( error messages, take screenshots )

( if serial number, device id, UUID, System Board CT Number is displayed, please blur )

[Tomg881]

The HP diagnostic found no issues everything passed as the wifi was on.  After sleep when it's off and the adapter and driver are not present, the error show no network card installed.  After shutting down and back on the adapter is back.  Since MS took away power management tabs....   I'm not going to persue this any longer until I see there is a REAL fix from either HP, Realtek, or MS.  I've spent way too much time to no solution. 

[ub6424]

Hello @hkvats2509 

As I asked before ...

(1) Run    msinfo32

- Select <System Summary>:

--->>> Copy/screenshot/paste following key/value pairs:

OS Name

Version

System Model

System SKU ( equals HP product number (p/n) )

Processor

BIOS Version/Date

BaseBoard Product

BaseBoard Version

(2) Please report back

[Tomg881]

I've already done all this.  Just want a fix.  I'm not interested in anymore of this.  If there ever is a fix available I'll be interested.