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HP Recommended

Hello,

This is a known issue and we have been struggling for months to get it fixed. No solution from HP or Wireless adapter manufacturer. No option left for us except to mourn on the decision of buying this laptop 😞

 

Pathetic service from HP

22 REPLIES 22
HP Recommended

Hello @hkvats2509 

Sorry to hear that you are having problems ... I would like to help you.

 

Let me check your basic system configuration before we dive deeper ...

 

(1) Run    msinfo32

- Select <System Summary>:

--->>> Copy/screenshot/paste following key/value pairs:

 

OS Name

Version

System Model

System SKU

( equals HP product number (p/n) )

Processor

BIOS Version/Date

BaseBoard Product

BaseBoard Version

 

(2) Start Windows <Device Manager>

- Expand <Other devices> ? (Those entries are for hardware for which Windows has not loaded a suitable driver)

- Expand <Network adapters>

--->>> Send screenshot

 

(3Please report your results

HP Recommended

Hello @Ub6424

 

Multiple threads are already open and none of the solution works. The company must acknowledge the issue and replace the network card immediately without any charge since there is no solution for the problem.

Re: Network Adapter Disabled: Wifi Disconnects on its own - Page 2 - HP Support Community - 8500366

Re: Wifi problem - HP Support Community - 8500016

 

if not done, instead of seeking support from HP, we must contact local authorities

 

HP Recommended

Hello @hkvats2509 

 

(1Download and install / update

Realtek RTL8xxx Wireless LAN Drivers

1.0.0.208 Rev.S

Download

 

(2Restart Windows

(3Test again

(4Please report your results

HP Recommended

Thanks @Ub2464.

 

It was already done but didn't solve the issue

 

 

HP Recommended

I jumped through all the hoops also, until I just gave up, waste of time.  HP or MS needs to get this fixed.   Good advertising for Apple though. 

HP Recommended

Hello @hkvats2509 

 

(1Download and install from Microsoft Apps Store

HP PC Hardware Diagnostics Windows

or

HP PC Hardware Diagnostics Windows v1.8.2.0

 

(2) Run <HP Diagnostics for Windows>

--->>> Perform Component Tests to check <wireless adapter>

 

(3Please report your results ( error messages, take screenshots )

( if serial number, device id, UUID, System Board CT Number is displayed, please blur )

HP Recommended

The HP diagnostic found no issues everything passed as the wifi was on.  After sleep when it's off and the adapter and driver are not present, the error show no network card installed.  After shutting down and back on the adapter is back.  Since MS took away power management tabs....   I'm not going to persue this any longer until I see there is a REAL fix from either HP, Realtek, or MS.  I've spent way too much time to no solution. 

HP Recommended

Hello @hkvats2509 

 

As I asked before ...

 

(1) Run    msinfo32

- Select <System Summary>:

--->>> Copy/screenshot/paste following key/value pairs:

 

OS Name

Version

System Model

System SKU

( equals HP product number (p/n) )

Processor

BIOS Version/Date

BaseBoard Product

BaseBoard Version

 

(2Please report back

HP Recommended

I've already done all this.  Just want a fix.  I'm not interested in anymore of this.  If there ever is a fix available I'll be interested.

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.