07-08-2017 09:12 PM
i have the same issue, been trying for months to fix tried a variety of fixes in the posts. seems HP will offer to fix for $99 or more. we are not the omly ones with this issue. if anyone has fixed it please reply or I may just buy a non HP chromebook.
07-10-2017 09:03 AM
I have escalated your concern to HP’s Support Team in your region to have it reviewed for available options, if any.
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I am an HP Employee