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Here is the solution to resolve the Realtek 8852BE-V Choya WiFi Disconnection Issue Click here to view the instructions!
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‎02-18-2019 05:15 AM

HP Recommended

Please help, non of the steps worked for me.

 

1 person had the same question
3 REPLIES 3

‎02-19-2019 04:29 PM

HP Recommended

@Ahmed_Khaled,

 

Welcome to the HP Support Community!

  • What is the exact model for your computer?
  • What is the operating system you are using?
  • Are you getting any error message?
  • Have you performed any troubleshooting steps before posting?

Take care.

 

Cheers!

The_Fossette
I am an HP Employee

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‎02-19-2019 07:59 PM

HP Recommended

1) Pavillion Gaming Laptop
4PY21UA#ABA
15-cx0056wm
2) Windows 10
3) Error messages.  Airplane mode will toggle, but error message in settings menu indicating "no wireless devices detected on this laptop".  Additionally, in HP Support Assistant the Network Adpator troubleshoot reports "unknown error" when I launch the troubleshooter.
4) Yes, I've downloaded and  installed windows updates & other driver updates (through this site). 

Essentially, the laptop does not recognize the bluetooth or wifi devices.  I've tried downloading driver updates. Did so on bluetooth; wifi download failed.

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‎02-20-2019 05:07 AM

HP Recommended

@CaptainStudwell,

 

Welcome to the HP Support Community!

 

I recommend you download and install the driver from the below link and check if it helps.

 

Bluetooth: https://ftp.hp.com/pub/softpaq/sp92501-93000/sp92638.exe

 

Wireless: https://ftp.hp.com/pub/softpaq/sp92001-92500/sp92246.exe

 

Let me know how it goes and you have a great day!

 

If you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!

 

Cheers!

The_Fossette
I am an HP Employee

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