Reaching to HP support

[AkkuG]

Hi i am having issue with my Laptop Wi-Fi & Touchpad trying to contact the IVR Support but not getting anything as my laptop is out warranty, this is the diagnostic result of touchpad & the wireless diagnostic is showed cancel why don't know, 

FailureId = 9AMBPA-000BAU-MFGG3A-G25U13

Can anyone help how to reach the support, also i tried to reach the service center in my location but they said this is business Notebook it's service and Repair is onsite they only provide service for the personal pc's.

[ub6424]

Hello @AkkuG 

Sorry to hear that you are having problems ... I would like to help you.

Let me check your basic system configuration before we continue ...

(1) Run    msinfo32

- Select <System Summary>:

--->>> Copy/screenshot/paste following key/value pairs:

OS Name

Version

System Model

System SKU ( equals HP product number (p/n) )

Processor

BIOS Version/Date

BaseBoard Product

BaseBoard Version

(2) Start Windows <Device Manager>

- Expand <Mice and other pointing devices>

- Expand <Human Interface Devices>

- Expand <Network adapters>

- Expand <Other devices> ? (Those entries are for hardware for which Windows has not loaded a suitable driver)

--->>> Send screenshot

(3) Please report back

[AkkuG]

[AkkuG]

Appreciate your quick response, But i think this issue is related to hardware i tried all the possible Troubleshooting also the drivers are up to date, it will be very helpful if you guide me how to raise a complaint to HP Support or help me with Support Mail ID. 

[ub6424]

Hello @AkkuG 

(1) Create Windows system <restore point>

How to Create a System Restore Point on Windows 10 or Windows 11

(2) Download and install BIOS Update

HP Firmware Pack(Intel Processors (SSID 868A)

F.21 Rev.A

12.8 MB

Nov 10, 2022

Download

Why should you install the update ?

https://support.hp.com/us-en/document/ish_4123786-2338478-16

Quote: "

Updating the BIOS is recommended as standard maintenance of the computer. It can also help resolve the following issues:

- An available BIOS update resolves a specific issue or improves computer performance.

- The current BIOS does not support a hardware component or a Windows upgrade.

- HP Support recommends installing a specific BIOS update.

"

(3) Reboot

(4) Let BIOS be installed until it's completely done !

(5) Download and install / update

Realtek RTL8xxx Wireless LAN Drivers

1.0.0.208 Rev.S

Download

(6) Restart Windows

(7) Test your notebook

(8) Please report back

[AkkuG]

[ub6424]

Hello @AkkuG 

(1) Let Windows install <Optional updates> ( including drivers )

What Are Windows Optional Updates, and How Do You Install Them?

See section <How to Find and Install Windows Optional Updates>

(2) Run <Windows Optional Updates>, all drivers that are offered should be installed

(3) Restart Windows

(4) Test again

(5) Please report back