• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.Windows 11 Support Center.
  • post a message
Guidelines
Are you having hardware issues? Click here for tips and tricks.
Check out our WINDOWS 11 Support Center info about: OPTIMIZATION, KNOWN ISSUES, FAQs, VIDEOS AND MORE.
Locked

‎09-19-2022 11:59 AM

HP Recommended
Operating System: Microsoft Windows 10 (64-bit)

Realtek RTL 8821CE 802.11 AC PCIe Adapter drops off

 

This Windows computer periodically drops its Wifi connection.  I've updated to what I believe is the latest driver (2024.0.10.226). The internet and wifi router are not the problem since other devices have no issue. The strength of the signal is fine. Simply disconnecting from the wifi and reconnecting typically solves it but the problem happens very frequently. My guess is that there is a setting within the driver's configuration that will improve compatibility but that's just a guess. Any suggestions on what to try next? HP Laptop Model: 15-DY2056MS

Category:
2 REPLIES 2

‎09-19-2022 01:06 PM

HP Recommended

Hi:

 

The only suggestion I can offer, would be to update the Wi-Fi driver to the latest version...

 

2024.10.227.0

 

https://ftp.hp.com/pub/softpaq/sp140501-141000/sp140954.exe 

Was this reply helpful? Yes No

‎09-19-2022 07:11 PM

HP Recommended

Paul,

 

I've read so many posts from you and had high hope that you would help me with some clever configuration customization that I could try. Interesting tid-bit: when I'm playing a video it never seems to drop off. I'm sure that's a clue! 

 

I tried a relatively recent driver update but will try this one and see if it makes a difference. Thanks,

Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.

Didn't find what you were looking for? Ask the community

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.