10-21-2016 02:22 PM
I am using HP Notebook - 15-ay016ne (energy star) with networkcard Realtek RTL8723BE 802.11 b/g/n Wi-Fi Adapter.
I have updated the wifi driver software to the latest ver SP77436.
The problem i am facing is,internet connection is lost in between,there is no continious internet connection on wifi from the time i bought this notebook.i tried updating the driver software several times,still facing the same problem,the connection got better after the latest driver update compared to the older ver,but still internet is lost in between but the wifi icon shows full range.my other devices does not have this issue on wifi.
Kindly help me out on this issue,what should i do?
Solved! Go to Solution.
10-24-2016 02:50 PM
Hi! @ANI1211, Welcome to HP forums.
I understand that you have wireless issues with your laptop.
Thanks for updating the drivers. From where did your get SP77436 driver?
When I checked hp.com the latest driver available for your laptop is SP75613.
So please update the wireless driver and BIOS update from the links below.
BIOS update link: http://ftp.hp.com/pub/softpaq/sp76501-77000/sp76931.exe
Wireless driver link: http://ftp.hp.com/pub/softpaq/sp75501-76000/sp75613.exe
Let me know if this works!
Have a great day! 🙂
I am an HP Employee