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Message 1 of 6
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Realtek RTL8821CE disappers after Connected Standby

HP Recommended
HP Envy x360 15-ee0175ng
Microsoft Windows 10 (64-bit)

Hi everyone,

 

I have problems with the Realtek RTL8821CE.

The adapter doesn`t work after resuming from Standby.

It vanishes even from device manager (so as the blootooth device).

 

Only solution is to reboot - sometimes twice.

HP Tests say: do error.

WIndows 10 Version 20H2

Tried Driver: *.210 and *.217

 

I've read many posts - and I think this is a terrible device or driver from Realtek.

Please HP help us. The Intel wlan device hasn`t such problems.

Ideas? Or will HP change this to Intel (warranty)?

 

Thanks.

Daniel 

 

This is the event in Eventmanager.

NDIS - ID: 10317

Für den Miniport "Realtek RTL8822CE 802.11ac PCIe Adapter, {ce92b17b-0e80-4316-baaa-4c5074bc3909}" ist das Ereignis "Fatal error: The miniport has failed a power transition to operational power" aufgetreten.

 

RTWlanE - ID: 5002

Realtek RTL8822CE 802.11ac PCIe Adapter : Fehlfunktion des Netzwerkadapters wurde ermittelt.

 

error_realtek_after_connected_standby.PNG

5 REPLIES 5
HP Support Agent
HP Support Agent
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Message 2 of 6
Flag Post
HP Recommended

@DanEben

 

I reviewed your post and I understand that you are facing issues with the wireless connection on your computer.

 

Don’t worry, I assure you I will try my best to get this sorted.

 

I recommend you follow the below steps and check if it helps.

 

Disable the Power Off option for the adapter:

1. Open Device Manager. (Win Key+R > type devmgmt.msc > OK)

2. Expand the Network adapters.

3. Right click on the Ethernet/Wireless Adapter and click Properties.

4. Click the Power Management tab.

5. Remove the check mark beside Allow the computer to turn off this device to save power.

6. Click OK.

7. Test.

 

Reset the TCP/IP settings on your PC:

1. Go to your start screen/menu and type CMD.

2. Right click on the command prompt icon and chose Run as administrator.

3. In the window that opens type "netsh int ip reset resetlog.txt" without quotes, and press enter.

4. Restart your PC and test.

 

It may also help to reset the winsock catalogue:

1. Go to your start screen/menu and type CMD.

2. Right click on the command prompt icon and chose Run as administrator.

3. In the window that opens type "netsh winsock reset" without quotes, and press enter.

4. Restart your PC and test.

 

Reinstall the network adapter drivers:

1. Download the drivers from here but do not run them yet.

2. Go to your start screen/menu and type Device Manager.

3. Expand Network adapters.

4. Right click on the wireless adapter and choose Uninstall.

5. Run the downloaded drivers from step 1.

6. Restart your PC and test.

 

Let me know how it goes and you have a great day!

 

P.S: Welcome to the HP Support Community 😊

 

If you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!

 

Cheers!

Stay Home – Stay Safe

The_Fossette
I am an HP Employee

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Message 3 of 6
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HP Recommended

Hi @The_Fossette ,

 

thanks - I will try it:

 

Suggestion No 1 is not possible - No "Energy Tab" in Device Manager:

DanEben_0-1610604528907.png

 

Suggestion No 2: Done - waiting if it will appear again

 

Thanks an d Regards

Daniel

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HP Support Agent
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Message 4 of 6
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@DanEben

 

Please post your results, as I will be looking forward to hearing from you.

 

Good day!

The_Fossette
I am an HP Employee

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Message 5 of 6
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Hi,

 

suggestion No 2 and 3 also did not help.

 

Since two days laptop is on version: 2024.0.10.220.

Driver was installed via Windows Update

DanEben_0-1610698115545.png

Will inform if it helps.

Bye

Daniel

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Message 6 of 6
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HP Recommended

Hi @The_Fossette, 

 

I was go out for a walk - come back and same problem with Realtek RTL8822CE .

Realtek Hardware is disappeared - see images below.

 

What now?

Regards

Daniel

 

Aufwachen 1.PNGaufwachen 2.PNGaufwachen 3.PNG

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