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AlecssGeorge
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Solved!

Realtek RTL8822CE 802.11ac PCIe Adapter Problem

HP Recommended
HP Pavilion
Microsoft Windows 10 (32-bit)

Hi! I have a big problem with my Wi-fi adapter....
I just opened my laptop, and wanted to connect to my mobile hotspot (as i ussualy do). This time didnt happened, so i restarted my laptop, still the same problem... went online on my phone, saw some solvings but none is working with my adapter. As far as i understand... when i click to connect on any available hot-spots, the bar is loading for a few seconds then the Wi-fi disable itself, and then enable with the error "cant connect to this network"
I could use some help.. i tried to update the driver but no good....

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Echo_Lake
HP Support Agent
HP Support Agent
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@AlecssGeorge
Thank you for posting on the HP Support Community.

 

Don't worry as I'll be glad to help, however, to provide an accurate resolution, I need a few more details:

  • Did this happen after a recent window or software update?
  • Have you made any hardware/software changes?
  • Did you make any changes to the settings of your PC prior to the issue?
  • When was the last time it worked fine?
  • Have you tried connecting to a home network?

While you respond to that, let's try these steps:

Wireless Module test:

Use the following steps to open the Component Tests menu.

  1. Hold the power button for at least five seconds to turn off the computer.
  2. Turn on the computer and immediately press Esc repeatedly, about once every second. When the menu appears, press the F2 key.
  3. On the main menu, click Component Tests.
  4. The Component Tests menu displays.
  5. Wireless Module Test - This test checks that the BIOS detects the wireless module and that it is enabled.

To run the test, click the Wireless Module, and then click Run once.

  • The Wireless Module Test takes 30 seconds to complete.

If the test passes, try these steps:

Reinstall the network adapter using HP Recovery Manager (Windows 8, 10)

Reinstall original software or drivers using the HP Recovery Manager. If your PC does not locate the Recovery Manager installed, click the ‘next step’ button below.

  1. In Windows, search for and open HP Recovery Manager. If prompted for an administrator password or confirmation, type the password or provide confirmation. If prompted by User Account Control to allow the program to make changes to the computer, click Yes.
  2. Under Help, click Reinstall drivers and/or applications and wait for Recovery Manager to generate a list.
  3. From the combined list of applications and drivers, with the drivers listed first, select the checkbox next to the drivers you want to reinstall. NOTE: The name of the adapter varies, depending on which one is installed on your PC.
  4. When the Installation is completed message displays, click OK.
  5. Close all open applications, restart your computer, then try connecting to the Internet again.

Set BIOS default and restart:

  1. Restart your notebook.
  2. During startup, press F10 repeatedly until the BIOS menu is displayed.
  3. Once the BIOS menu is displayed, press F9 to restore factory defaults.
  4. Select Yes to confirm.
  5. Press F10 to save changes and exit.
  6. Select Yes to confirm.
  7. The computer restarts using the default settings.

After your computer has restarted once in Windows test your wireless connectivity. Try connecting to the Internet again.

Click here: https://h30434.www3.hp.com/t5/Notebook-Wireless-and-Networking/Hotspot/m-p/7382528#M171604 to know more about connecting HotSpot.

 

Hope this helps! Keep me posted for further assistance.
Please click “
Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

ECHO_LAKE
I am an HP Employee

View solution in original post

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4 REPLIES 4
Echo_Lake
HP Support Agent
HP Support Agent
24,988 24,942 1,163 1,196
Message 2 of 5
Flag Post
HP Recommended

@AlecssGeorge
Thank you for posting on the HP Support Community.

 

Don't worry as I'll be glad to help, however, to provide an accurate resolution, I need a few more details:

  • Did this happen after a recent window or software update?
  • Have you made any hardware/software changes?
  • Did you make any changes to the settings of your PC prior to the issue?
  • When was the last time it worked fine?
  • Have you tried connecting to a home network?

While you respond to that, let's try these steps:

Wireless Module test:

Use the following steps to open the Component Tests menu.

  1. Hold the power button for at least five seconds to turn off the computer.
  2. Turn on the computer and immediately press Esc repeatedly, about once every second. When the menu appears, press the F2 key.
  3. On the main menu, click Component Tests.
  4. The Component Tests menu displays.
  5. Wireless Module Test - This test checks that the BIOS detects the wireless module and that it is enabled.

To run the test, click the Wireless Module, and then click Run once.

  • The Wireless Module Test takes 30 seconds to complete.

If the test passes, try these steps:

Reinstall the network adapter using HP Recovery Manager (Windows 8, 10)

Reinstall original software or drivers using the HP Recovery Manager. If your PC does not locate the Recovery Manager installed, click the ‘next step’ button below.

  1. In Windows, search for and open HP Recovery Manager. If prompted for an administrator password or confirmation, type the password or provide confirmation. If prompted by User Account Control to allow the program to make changes to the computer, click Yes.
  2. Under Help, click Reinstall drivers and/or applications and wait for Recovery Manager to generate a list.
  3. From the combined list of applications and drivers, with the drivers listed first, select the checkbox next to the drivers you want to reinstall. NOTE: The name of the adapter varies, depending on which one is installed on your PC.
  4. When the Installation is completed message displays, click OK.
  5. Close all open applications, restart your computer, then try connecting to the Internet again.

Set BIOS default and restart:

  1. Restart your notebook.
  2. During startup, press F10 repeatedly until the BIOS menu is displayed.
  3. Once the BIOS menu is displayed, press F9 to restore factory defaults.
  4. Select Yes to confirm.
  5. Press F10 to save changes and exit.
  6. Select Yes to confirm.
  7. The computer restarts using the default settings.

After your computer has restarted once in Windows test your wireless connectivity. Try connecting to the Internet again.

Click here: https://h30434.www3.hp.com/t5/Notebook-Wireless-and-Networking/Hotspot/m-p/7382528#M171604 to know more about connecting HotSpot.

 

Hope this helps! Keep me posted for further assistance.
Please click “
Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

ECHO_LAKE
I am an HP Employee

View solution in original post

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AlecssGeorge
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thank you!
no, it did not update and no, i didn't made any software/hardware changes.... it was sudently.
last time it worked fine, was like 10 minutes before.. i mean, i closed my laptop screen (and turned off my hotspot) went to shop, and when i came back, i saw that it didnt connect automaticaly (ussualy it does).

Yes , the BIOS detect it.
I will try now the recovery method

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AlecssGeorge
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Thak you so much! I don't know what happened....  the problem stil persisted after the recovery, but after a restart it was all done :)) Thanks you!

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Echo_Lake
HP Support Agent
HP Support Agent
24,988 24,942 1,163 1,196
Message 5 of 5
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@AlecssGeorge

Thank you for posting back. 

 

Glad to hear that the issue is resolved. If you need any help, feel free to reach out to us.

 

Have a great day! 

ECHO_LAKE
I am an HP Employee

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