S6500 Does not look like it is charging

[Paul33478]

I have a HP Wireless SPeaker S6500 and it is not charging. I have changed the USB wire and none of them work. I have only used this speaker for a short while and it just stopped working on its own. Can someone HELP on what I need to do?  I purchased this as a speaker for my computer when I bought the computer and I don't think that I should have to purchase a new speaker when apparently this seams to be a problem with these speakers.

[Echo_Lake]

@Paul33478

Thank you for posting on the HP Support Community.

I would be glad to help you with the issue you are facing today. I understand the difficulty with the problem.

As you've performed relevant troubleshooting steps and the issue persists, this sounds like hardware related issue, Hence, I would request you to contact our Phone Support and our Support Engineers should be able to sort this out.

HP Support can be reached by clicking on the following link:

• Click on this link – www.hp.com/contacthp/
• Select the product type.
• Enter the serial number of your device or select let HP detect your product option.
• Select the country from the drop-down.
• You should see the HP phone support number or Chat option listed.

Please feel free to contact us here anytime you need any further assistance.