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Top Student
Posts: 6
Member Since: ‎09-15-2016
Message 1 of 10 (386 Views)

Samsung Note 3 SM-N900 not detected on HP Pavilion dv6000.

Product Name: Pavilion dv6000
Operating System: Microsoft Windows 7 (32-bit)

Hi

 

I am not able to connect my Samsung Note 3 to my Pavilion dv6000. I used to connect it earlier but these days I cant.

Details needed,

 

Note 3 model no : SM-N900

Android version : 5.0

Serial No : RF1D92LXY3E

 

All latest updates installed both in Windows and Android.

 

When I used troubleshooter it shows 'detected problem with unknown device' i tried updating/uninstalling/installing device driver, but in vain.

 

please help.

 

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Top Student
Posts: 6
Member Since: ‎09-15-2016
Message 2 of 10 (376 Views)

Re: Samsung Note 3 SM-N900 not detected on HP Pavilion dv6000.

[ Edited ]

In addition to the above said problem, I get a message popup saying the problem is with 'Port_#0001.Hub_#0004'

HP Support Agent
Posts: 12,275
Member Since: ‎01-29-2014
Message 3 of 10 (351 Views)

Re: Samsung Note 3 SM-N900 not detected on HP Pavilion dv6000.

Hey there @Shrikanthz thank you for joining the HP Forums,

 

I understand that your mobile phone is not getting detected by the laptop.

 

This error looks to be a driver issue. Please install Samsung Kies on your laptop this should install all Samsung mobile phone drivers.

 

Link to download Samsung Kies: http://hp.care/2cun9YC

 

If the above-mentioned step does not work, then please provide the hardware ID for the device.

 

Go to the device manager and click on the Unknown Device needing drivers.
 
Then click on the Details tab at the top of the Unknown Device window.
 
Now you see a Properties drop down list and Device Description.
 
Click the Drop down and select the second item (Hardware ID;s).
 
Post the top string of characters you see in the window.

 

 

 

I will watch for your reply.

 

Have a great day!           

MrRobot
I am an HP Employee

Top Student
Posts: 6
Member Since: ‎09-15-2016
Message 4 of 10 (329 Views)

Re: Samsung Note 3 SM-N900 not detected on HP Pavilion dv6000.

Hi. ..thanks for a swift reply. However I don't see any unknown device listed under device manager. And it seems all required drivers are installed. And I don't see kies recognising my device as well.
HP Support Agent
Posts: 12,275
Member Since: ‎01-29-2014
Message 5 of 10 (298 Views)

Re: Samsung Note 3 SM-N900 not detected on HP Pavilion dv6000.

@Shrikanthz thanks for the reply,

 

I understand that your mobile phone is still not getting detected by the laptop.

 

Please update windows using the Microsoft link below.

 

http://hp.care/2cC2UIC

 

If updating windows do not help, Please try using a different data cable and check if it works.

 

Let me know how it goes,

 

Have a great day!

MrRobot
I am an HP Employee

Top Student
Posts: 6
Member Since: ‎09-15-2016
Message 6 of 10 (283 Views)

Re: Samsung Note 3 SM-N900 not detected on HP Pavilion dv6000.

Hi
My windows 7 ultimate is zero day updated. Moreover My phone is not detected in any other pc or laptop as well. Earlier there wasn't any problem though. I tried with different data cables. when connected my phone gets charged though😁

HP Support Agent
Posts: 12,275
Member Since: ‎01-29-2014
Message 7 of 10 (269 Views)

Re: Samsung Note 3 SM-N900 not detected on HP Pavilion dv6000.

@Shrikanthz thanks for the reply,

 

Since you mentioned that your phone is not getting detected  on any other PC or laptop.

 

It looks like it's a problem with your mobile phone. So please try doing a factory reset or update the firmware on your mobile and check.

 

 

Let me know how it goes.

 

Have a great day!

MrRobot
I am an HP Employee

Top Student
Posts: 6
Member Since: ‎09-15-2016
Message 8 of 10 (246 Views)

Re: Samsung Note 3 SM-N900 not detected on HP Pavilion dv6000.

My laptop now shows unknown device under computer mgmt, but I see only 'USB\UNKNOWN' under value of hardware Id.
I tried uninstalling the device/updating device drivers but in vain.
I have latest firmware installed. Lollipop 5!
Top Student
Posts: 6
Member Since: ‎09-15-2016
Message 9 of 10 (240 Views)

Re: Samsung Note 3 SM-N900 not detected on HP Pavilion dv6000.

I forgot to my mention, it showed that the best best driver software for your device is already installed. Windows has determined the driver software for your device is up to date. 😡
HP Support Agent
Posts: 12,275
Member Since: ‎01-29-2014
Message 10 of 10 (235 Views)

Re: Samsung Note 3 SM-N900 not detected on HP Pavilion dv6000.

Hi @Shrikanthz, thanks for the reply.

 

As your mobile phone still not getting detected on your computer.

 

Try few step recommended below.

 

Open Settings
Select "Developer options" in the System section
Check the box for "USB Debugging"
Press "OK" to confirm.

 

Also, use Samsung original data cable. And make sure your device is in MTP mode.

 

Let me know how it goes,

Have a great day!

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

 

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

 

MrRobot
I am an HP Employee

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