Says ethernet isn’t connected, i don’t use ethernet

[dhmerritt]

I recently connected a monitor through a dell adapter. Ever since it’s told me that my ethernet cable isn’t connected. I’ve always used wireless but all of a sudden it switched and I can’t connect my wifi anymore.

[Kuroi_Kenshi]

Hi @dhmerritt,

Welcome to the HP Support Community! We're stoked to have you on board! 

To help us get started on resolving your issue, could you please share the model name of your device?

We're looking forward to helping you get back up and running! 

Best regards,

[dhmerritt]

I have an HP All in one desktop

[Kuroi_Kenshi]

Hi @dhmerritt,

Thank you for the response.

Try these steps:

Check Network Settings:

• Go to Settings > Network & Internet on your desktop.
• Ensure that Wi-Fi is turned on and that you are seeing available networks. If the system is prioritizing Ethernet over Wi-Fi due to a setting, this can be configured here.

Disable Ethernet Adapter:

• Right-click on the Network icon in the system tray and open Network & Internet Settings.
• Go to Change Adapter Options.
• Right-click on the Ethernet adapter and select Disable. This will stop the Ethernet adapter from trying to connect.

Re-enable Wi-Fi:

• Ensure your wireless adapter is turned on and your desktop's wireless functionality is operational. Some desktops may have a physical switch for Wi-Fi.

Remove Dell Adapter:

• Temporarily disconnect the Dell monitor adapter, restart your computer, and check if this resolves the networking issue.

System Restart:

• Restart your desktop to ensure all changes are applied.

Driver Updates:

• Update network drivers via Device Manager.
• Expand Network adapters, right-click on your wireless adapter, and select Update Driver.

Network Reset:

• Go to Settings > Network & Internet.
• Scroll down and select Network Reset. Note that this will remove all network adapters and reinstall them, resetting network settings to default.

I hope this helps.

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Best regards,