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Message 1 of 2
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Second time laptop won't connect to wifi

HP Recommended
HP Envy laptop
Microsoft Windows 10 (64-bit)

I have an HP Envy laptop that is just over a year old and this is now the second time it will not connect to the internet.  All other devices are connected even this old HP Envy laptop I'm using.  I've rebooted both the modem and the router and nothing

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HP Support Agent
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Message 2 of 2
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@GoldenGirl61

 

I reviewed your post and I understand that the computer is not connecting to the wireless network.

 

Don’t worry, I assure you I will try my best to get this sorted.

 

What is the product number of your computer?

Are you able to see your wireless network name when you click on the wireless icon?

 

Meanwhile, I recommend you follow the below steps and check if it helps.

 

Reinstall the network adapter drivers:

1. Download the drivers from here but do not run them yet.

2. Go to your start screen/menu and type Device Manager.

3. Expand Network adapters.

4. Right click on the wireless adapter and choose Uninstall.

5. Run the downloaded drivers from step 1.

6. Restart your PC and test.

 

Reset the TCP/IP settings on your PC:

1. Go to your start screen/menu and type CMD.

2. Right click on the command prompt icon and chose Run as administrator.

3. In the window that opens type "netsh int ip reset resetlog.txt" without quotes, and press enter.

4. Restart your PC and test.

 

It may also help to reset the winsock catalogue:

1. Go to your start screen/menu and type CMD.

2. Right click on the command prompt icon and chose Run as administrator.

3. In the window that opens type "netsh winsock reset" without quotes, and press enter.

4. Restart your PC and test.

 

Let me know how it goes and you have a great day!

 

P.S: Welcome to the HP Support Community 😊

 

If you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!

 

Cheers!

Stay Home – Stay Safe

The_Fossette
I am an HP Employee

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