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HP Recommended
14s-er
Microsoft Windows 10 (64-bit)

My HP 14s-er laptop can not detect my 4G LTE sim card. Tried updating the driver and checked with two different sim cards but still, it says "Insert Sim" under cellular settings.  It has intel xmm 7360  chip for LTE support.

1 REPLY 1
HP Recommended

@RajatSati

 

Welcome to the HP Support Community!

 

I assure you I will try my best to get this sorted.

 

In order that I may provide you with an accurate solution, I will need the product number of your computer.

 

Follow the steps in the below article to find the product details.

 

https://support.hp.com/us-en/document/c03754824

 

Look forward to hearing from you and have a great day!

 

Take care.

 

Cheers!

The_Fossette
I am an HP Employee

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.