Serial Number: [Personal Information Removed]
Product N5Y98UA#BL
Laptop is also known as to as HP 80C5(CHV)
I recently upgraded my internet to get 100 MB/ps. I have three computers in total that I have connected via a cat 5e cable. Each computer has its own cable. On the other 2, I am able to get 100 MB/ps connection speed with no problem.
On my HP laptop, I am not and it does not matter what changes or tweaks I do, based on information I have found on the INTERNET. It is as though is some internal setting that is throttling the speed.
When I connect via the WIFI, I get the following results when I do a speed test:
PING: 11
Download Speed: 32.2 MB/ps
Upload Speed: 10.6 MB/ps
When I connect via my ETHERNET CABLE, I get the following results when I do a speed test:
PING: 9
Download Speed: 45.4 MB/ps
Upload Speed: 10.8 MB/ps
I even went right beside the router/modem, and used a cat 6 cable, that was three feet long, and the speed was still the same. So, it has nothing to do with the cat 5e cable. It also made no difference when I switched to a wireless connection.
Not sure what to do next. Up till now the laptop has had no problems or issues.
The card itself is based on a Realtek PCIe FE Family Controller, Driver Version 10.1.505.2015
Can you outline what if any are anything I need to change in a step by step fashion?
Or, if there are no steps - do I simply need to upgrade the network card?
Or is there anything else that I could do/should do to rectify the problem?